500 Internal Server Error, SERVER.DomainAccess

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likharev
Posts: 8
Joined: Wed Dec 18, 2013 10:53 pm

500 Internal Server Error, SERVER.DomainAccess

Post by likharev » Wed Jul 23, 2014 4:15 am

Question about stability of the system, it seems following happening quite frequently,
any plans to address this issues?

Thanks.

HTTP/1.1 500 Internal Server Error
Content-Language:enX-EPO-Client-IP:107.23.129.198Content-Length:219Server:ApacheX-IndividualQuotaPerHour-Used:219X-Powered-By:Servlet 2.4; JBoss-4.3.0.GA_CP07 (build: SVNTag=JBPAPP_4_3_0_GA_CP07 date=200911251949)/JBossWeb-2.0X-EPO-Forwarded:[107.23.129.198]X-Throttling-Control:idle (images=green:200, inpadoc=green:60, other=green:1000, retrieval=green:200, search=green:30)X-Throttling-Control:idle (images=green:200, inpadoc=green:60, other=green:1000, retrieval=green:200, search=green:30)Date:Wed, 23 Jul 2014 03:12:04 GMTX-API:ops-v3.1X-AnonymousQuotaPerMinute-Used:1X-AnonymousQuotaPerDay-Used:1077038Content-Type:application/xml
<?xml version="1.0" encoding="UTF-8"?>
<fault xmlns="http://ops.epo.org">
<code>SERVER.DomainAccess</code>
<message>The request could not be processed. Please try again later</message>
</fault>


EPO / OPS Support
Posts: 1027
Joined: Thu Feb 22, 2007 5:32 pm

Re: 500 Internal Server Error, SERVER.DomainAccess

Post by EPO / OPS Support » Wed Jul 23, 2014 10:21 am

Dear user,

You are obviously using OPS anonymous access which is not meant for anything other than manual searches and some light testing. You should be using your own token if you are our registered user. If you are not registered yet, please register, then create a token and use your own token to access OPS.

Everything is described in OPS documentation: registration on Developer Portal does not mean that user is now linked to free-of charge OPS registered access automatically. User have to create a token and a key and use those to enter our system as registered user.

Documentation is available here: http://www.epo.org/searching/free/ops/d ... ation.html

Kind regards,

OPS support


likharev
Posts: 8
Joined: Wed Dec 18, 2013 10:53 pm

Re: 500 Internal Server Error, SERVER.DomainAccess

Post by likharev » Wed Aug 13, 2014 4:16 am

Dear OPS support,
I'm obviously using correct authenticated OAuth call with provided bearer information and I can prove it, and my trace shows that token is long to expire, besides in case of expired token different HTTP code should be returned and expected, but nevertheless I'm getting HTTP 500 ( internal server error ).

I'm trying to understand where the problem is, your side or my side.

Thank you.


EPO / OPS Support
Posts: 1027
Joined: Thu Feb 22, 2007 5:32 pm

Re: 500 Internal Server Error, SERVER.DomainAccess

Post by EPO / OPS Support » Wed Aug 13, 2014 8:14 am

Dear user,

Please contact OPS support (you have our email address from the time when you've registered to OPS, I don't want to write it here again to avoid spam, but if you don't have our email i will send it to you via PM in this forum), we need to check your connections and that is not doable via public forum.
Send us an email and give us your user name from your OPS registration and your IP address and we will try to assist you further.

Kind regards
OPS support


likharev
Posts: 8
Joined: Wed Dec 18, 2013 10:53 pm

Re: 500 Internal Server Error, SERVER.DomainAccess

Post by likharev » Thu Aug 21, 2014 4:26 am

I will write to support, but this is sitewide problem

8:24 US PT, getting back HTTP 500 from our application, same error I see in ops dev area ( API console ), with authenticated or not call.


HTTP/1.1 500 Internal Server Error
X-EPO-Forwarded:
[107.23.76.135]
X-Throttling-Control:
idle (images=green:200, inpadoc=green:60, other=green:1000, retrieval=green:200, search=green:30)
X-Throttling-Control:
idle (images=green:200,
inpadoc=green:60, other=green:1000, retrieval=green:200, search=green:30)
Content-Language:
en
X-EPO-Client-IP:
107.23.76.135
Date:
Thu, 21 Aug 2014 03:20:56 GMT
Content-Length:
219
X-API:
ops-v3.1
X-RegisteredPayingQuotaPerWeek-Used:
226976
Content-Type:
application/xml
X-Powered-By:
Servlet 2.4; JBoss-4.3.0.GA_CP07 (build: SVNTag=JBPAPP_4_3_0_GA_CP07 date=200911251949)/JBossWeb-2.0
X-IndividualQuotaPerHour-Used:
219
Server:
Apache

<?xml version="1.0" encoding="UTF-8"?>
<fault xmlns="http://ops.epo.org">
<code>SERVER.DomainAccess</code>
<message>The request could not be processed. Please tr


EPO / OPS Support
Posts: 1027
Joined: Thu Feb 22, 2007 5:32 pm

Re: 500 Internal Server Error, SERVER.DomainAccess

Post by EPO / OPS Support » Thu Aug 21, 2014 9:19 am

Hi,

As mentioned before, I can not possibly help you without seeing your request. I need to reproduce your issue and for that I need all information including your user ID.

Also, your first error mentioned that Anonymous quota per Day was used and you said that you did not use the system as anonymous user. And today the error says that Individual quota per Hour was used. Hourly quota is 450 MB (both anonymous or with token)+ throttling limitations depending on the service you are using (can be from 60 request per minute up to 1000 with a 60 sec. rolling window).

I am sure we will be able to help you more once we get your email with all needed info.

Best regards,

OPS support


likharev
Posts: 8
Joined: Wed Dec 18, 2013 10:53 pm

Re: 500 Internal Server Error, SERVER.DomainAccess

Post by likharev » Thu Aug 21, 2014 5:56 pm

could you please send me contact email via PM, I looked at the registration info and do not see it.

Thank you.


EPO / OPS Support
Posts: 1027
Joined: Thu Feb 22, 2007 5:32 pm

Re: 500 Internal Server Error, SERVER.DomainAccess

Post by EPO / OPS Support » Thu Aug 21, 2014 8:52 pm

Ok, its done. Thank you in advance.


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