Adobe Acrobat Reader 10.1.4 not recognized

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alexthurgood
Posts: 58
Joined: Tue May 30, 2006 9:29 am

Adobe Acrobat Reader 10.1.4 not recognized

Post by alexthurgood » Thu Oct 18, 2012 12:05 pm

I did an update of eOLF last week via the inegrated check update and installation facility. However, since that update, whenever I try to launch a PCTRO101 request form, I get an error message that Adobe Acrobat Reader is not installed.

My version of AAR, is 10.1.4 FR - what has happened ? The option to open PDF documents from within a browser is ticked in the AAR preferences. For the moment, eOLF is unusable, at least for PCT applications, I haven't tried the other modules yet. Downgrading to a less secure version of AAR is not an option.

Any help from the helpdesk people ?

TIA,

Alex Thurgood


D. Van Haken
Posts: 70
Joined: Thu Jan 29, 2009 2:14 pm

Re: Adobe Acrobat Reader 10.1.4 not recognized

Post by D. Van Haken » Mon Oct 22, 2012 4:39 pm

Dear Alex,

please re-install the AAR (same version as the one you are using now), that should solve the problem.
If not then please contact our support (support@epo.org).
regards,

Dirk Van Haken
Product Manager Online Filing
EPO


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