Search found 30 matches

by EPO / Espacenet helpdesk
Thu Oct 25, 2018 11:28 am
Forum: Technical issues
Topic: Family in a specific patent on Espacenet: It could be incorrect
Replies: 1
Views: 908

Re: Family in a specific patent on Espacenet: It could be incorrect

Dear Albert, We had a look at the simple patent family of the application in your thread and we can confirm that the family is built correctly. Both WO’s claim one and the same US provisional application and are therefore part of the DOCDB simple patent family that can be found under “Also published...
by EPO / Espacenet helpdesk
Wed Jan 31, 2018 11:19 am
Forum: Patent Information Matters
Topic: Patent Information Tour - New e-learning module
Replies: 0
Views: 1797

Patent Information Tour - New e-learning module

We are happy to inform you that the former flash-based Patent Information Tour (E-learning modules) has been revised and re-launched in a more user friendly HTML format. Patent information is the name we give to the technical information you find in patent documents, plus legal and business-relevant...
by EPO / Espacenet helpdesk
Wed Jan 31, 2018 11:19 am
Forum: Search tips
Topic: E-Learning Patent Information Tour
Replies: 0
Views: 1468

E-Learning Patent Information Tour

We are happy to inform you that the former flash-based Patent Information Tour (E-learning modules) has been revised and re-launched in a more user friendly HTML format. Patent information is the name we give to the technical information you find in patent documents, plus legal and business-relevant...
by EPO / Espacenet helpdesk
Wed Jan 31, 2018 11:19 am
Forum: European Patent Register and Register Alert
Topic: E-Learning Patent Information Tour
Replies: 0
Views: 3674

E-Learning Patent Information Tour

We are happy to inform you that the former flash-based Patent Information Tour (E-learning modules) has been revised and re-launched in a more user friendly HTML format. Patent information is the name we give to the technical information you find in patent documents, plus legal and business-relevant...
by EPO / Espacenet helpdesk
Wed Sep 21, 2016 4:11 pm
Forum: Search tips
Topic: Result List- selection of reference documents
Replies: 5
Views: 2113

Re: Result List- selection of reference documents

Dear Mr. Weydemann Thank you very much for your query! It has lead the Espacenet team to investigate the search behaviour of Espacenet and as a consequence of that to extensively update all documentation referring to the “reference document”. Basically there are two factors to your question. Firstly...
by EPO / Espacenet helpdesk
Tue Sep 13, 2016 12:03 pm
Forum: Patent Information Matters
Topic: What to do if Espacenet rejects your IP address?
Replies: 2
Views: 3021

Re: What to do if Espacenet rejects your IP address?

Dear Petter, I would suggest you to send a short e-mail indicating your IP address (e.g. through Google "What is my IP address") and a screen shot or URL of the message you get at the following e-mail address : patentinformation@epo.org Our IT expert will then investigate the nature of the problem. ...
by EPO / Espacenet helpdesk
Thu Jul 28, 2016 6:40 am
Forum: Search tips
Topic: patent publication dates query in espacenet
Replies: 1
Views: 940

Re: patent publication dates query in espacenet

Dear Thesis writer,

Your post has been received as e-mail as well.

We have forwarded your enquiry to the relevant team (Patstat). The colleagues in charge of this product will answer your questions by e-mail.

Kind regards,
Your user support team
by EPO / Espacenet helpdesk
Fri Jun 17, 2016 9:39 am
Forum: Search tips
Topic: how to..
Replies: 1
Views: 1134

Re: how to..

Dear forum user, To check the legal status of EP and WO patent documents please access the European Patent Register : https://register.epo.org/regviewer For national patent documents the European Patent Office relies on the (bulk) deliveries from the various national patent offices regarding the pub...
by EPO / Espacenet helpdesk
Thu Jun 16, 2016 12:19 pm
Forum: Technical issues
Topic: NB: If you receive "An error has occurred" message
Replies: 0
Views: 1465

NB: If you receive "An error has occurred" message

Dear users, If you retrieve this message: Error message.jpg please be aware that a certain chain of events can lead to a corrupted Query History. We have a fix for this issue which will be rolled out soon. In the meantime, please do the following steps : 1. Go to Espacenet 2. Paste the following int...
by EPO / Espacenet helpdesk
Fri May 20, 2016 1:25 pm
Forum: Technical issues
Topic: Can't access ESPACENET in Window 10 with Chrome Browser
Replies: 10
Views: 2350

Re: Can't access ESPACENET in Window 10 with Chrome Browser

Dear Todd,

No, there is no time frame. It should work on all Chrome versions affected. If the zoom is 125% then it needs to be changed. Should you have the same issue with 110% and 100% the problem has a different nature.

Patent Information User Support Team