Search found 69 matches

by D. Van Haken
Fri May 27, 2016 12:34 pm
Forum: Installation and maintenance
Topic: I don't have arialuni.ttf and can't install olf509
Replies: 1
Views: 1442

Re: I don't have arialuni.ttf and can't install olf509

Please contact support@epo.org for support issues and questions
by D. Van Haken
Mon Jul 13, 2015 3:48 pm
Forum: Installation and maintenance
Topic: CORBA SOAP problem?
Replies: 1
Views: 771

Re: CORBA SOAP problem?

Dear mr. Bäcklund,

please contact support@epo.org to solve this problem.
by D. Van Haken
Thu Jun 06, 2013 10:24 am
Forum: PCT
Topic: Updated PCT/RO/101 Request form
Replies: 2
Views: 2073

Re: Updated PCT/RO/101 Request form

Dear Sue Callam, This feature is introduced in the latest PCTSAFE implementation and, hence also in the EPO one released end of May. The Wipo documentation that can be found here http://www.wipo.int/pct-safe/en/support/user_documentation.htm explains: "PCT-SAFE Client User Guide: How to indicate the...
by D. Van Haken
Fri Feb 22, 2013 10:06 am
Forum: General
Topic: Linux / MacOSX left in the lurch ?
Replies: 10
Views: 7300

Re: Linux / MacOSX left in the lurch ?

Dear a.kuiper,

Both VMware and Parallel products will do the job. The preferred OS to select is Windows 7.
by D. Van Haken
Thu Jan 24, 2013 1:55 pm
Forum: Online Filing v 5
Topic: Bug reports
Replies: 1
Views: 756

Re: Bug reports

Thanks, further investigation shows that the issue only occurs when changing the category. It is also limited to the original filename listed, which is for information only. The document type as it will be processed by the EPO is set correctly. A future release (Q4 2013) may fix this issue. Any ques...
by D. Van Haken
Mon Nov 19, 2012 3:51 pm
Forum: PCT
Topic: Updated PCTRO101 available for download
Replies: 0
Views: 1108

Updated PCTRO101 available for download

Online Filing software – new PCT update for America Invents Act now available.
Please check

http://www.epo.org/service-support/upda ... 1116a.html
by D. Van Haken
Mon Oct 22, 2012 4:39 pm
Forum: PDF issues
Topic: Adobe Acrobat Reader 10.1.4 not recognized
Replies: 1
Views: 1490

Re: Adobe Acrobat Reader 10.1.4 not recognized

Dear Alex,

please re-install the AAR (same version as the one you are using now), that should solve the problem.
If not then please contact our support (support@epo.org).
by D. Van Haken
Thu Oct 11, 2012 3:18 pm
Forum: File Manager
Topic: Version 5.05 server address information warning
Replies: 7
Views: 2257

Re: Version 5.05 server address information warning

Dear Mirjam, pleased to hear that the problem is solved. As a matter of fact to install or update, administrator rights are required. We have noticed that are check to verify up front is not entirely foolproof, hence we'll improve that one to avoid that the issue goes unnoticed. @all, please make su...
by D. Van Haken
Mon Oct 08, 2012 12:48 pm
Forum: File Manager
Topic: Version 5.05 server address information warning
Replies: 7
Views: 2257

Re: Version 5.05 server address information warning

Dear Mirjam,
dear all,

We have noticed that in some rare cases, cause yet unknown, the services do not seem to not start automatically after the update.

In case of doubt, please restart the PC. The issue is a one off, potentially only occuring once after the update.