Search found 69 matches
- Fri May 27, 2016 12:34 pm
- Forum: Installation and maintenance
- Topic: I don't have arialuni.ttf and can't install olf509
- Replies: 1
- Views: 4417
Re: I don't have arialuni.ttf and can't install olf509
Please contact support@epo.org for support issues and questions
- Mon Jul 13, 2015 3:48 pm
- Forum: Installation and maintenance
- Topic: CORBA SOAP problem?
- Replies: 1
- Views: 4656
- Wed Dec 18, 2013 6:50 pm
- Forum: Installation and maintenance
- Topic: Online filing in NL national Office does not work
- Replies: 2
- Views: 2767
- Thu Jun 06, 2013 10:24 am
- Forum: PCT
- Topic: Updated PCT/RO/101 Request form
- Replies: 2
- Views: 4874
Re: Updated PCT/RO/101 Request form
Dear Sue Callam, This feature is introduced in the latest PCTSAFE implementation and, hence also in the EPO one released end of May. The Wipo documentation that can be found here http://www.wipo.int/pct-safe/en/support/user_documentation.htm explains: "PCT-SAFE Client User Guide: How to indicat...
- Fri Feb 22, 2013 10:06 am
- Forum: General
- Topic: Linux / MacOSX left in the lurch ?
- Replies: 9
- Views: 10925
Re: Linux / MacOSX left in the lurch ?
Dear a.kuiper,
Both VMware and Parallel products will do the job. The preferred OS to select is Windows 7.
Both VMware and Parallel products will do the job. The preferred OS to select is Windows 7.
- Thu Jan 24, 2013 1:55 pm
- Forum: Online Filing v 5
- Topic: Bug reports
- Replies: 1
- Views: 4081
Re: Bug reports
Thanks, further investigation shows that the issue only occurs when changing the category. It is also limited to the original filename listed, which is for information only. The document type as it will be processed by the EPO is set correctly. A future release (Q4 2013) may fix this issue. Any ques...
- Mon Nov 19, 2012 3:51 pm
- Forum: PCT
- Topic: Updated PCTRO101 available for download
- Replies: 0
- Views: 2911
Updated PCTRO101 available for download
Online Filing software – new PCT update for America Invents Act now available.
Please check
http://www.epo.org/service-support/upda ... 1116a.html
Please check
http://www.epo.org/service-support/upda ... 1116a.html
- Mon Oct 22, 2012 4:39 pm
- Forum: PDF issues
- Topic: Adobe Acrobat Reader 10.1.4 not recognized
- Replies: 1
- Views: 3330
Re: Adobe Acrobat Reader 10.1.4 not recognized
Dear Alex,
please re-install the AAR (same version as the one you are using now), that should solve the problem.
If not then please contact our support (support@epo.org).
please re-install the AAR (same version as the one you are using now), that should solve the problem.
If not then please contact our support (support@epo.org).
- Thu Oct 11, 2012 3:18 pm
- Forum: File Manager
- Topic: Version 5.05 server address information warning
- Replies: 7
- Views: 8027
Re: Version 5.05 server address information warning
Dear Mirjam, pleased to hear that the problem is solved. As a matter of fact to install or update, administrator rights are required. We have noticed that are check to verify up front is not entirely foolproof, hence we'll improve that one to avoid that the issue goes unnoticed. @all, please make su...
- Mon Oct 08, 2012 12:48 pm
- Forum: File Manager
- Topic: Version 5.05 server address information warning
- Replies: 7
- Views: 8027
Re: Version 5.05 server address information warning
Dear Mirjam,
dear all,
We have noticed that in some rare cases, cause yet unknown, the services do not seem to not start automatically after the update.
In case of doubt, please restart the PC. The issue is a one off, potentially only occuring once after the update.
dear all,
We have noticed that in some rare cases, cause yet unknown, the services do not seem to not start automatically after the update.
In case of doubt, please restart the PC. The issue is a one off, potentially only occuring once after the update.