Search found 94 matches

by twesthues
Tue Dec 21, 2010 12:57 pm
Forum: User management
Topic: User Password length / complexity
Replies: 2
Views: 2377

Re: User Password length / complexity

Not at present. But this could well be a worthwhile change request - please submit it officially to the user support so that if gets registered appropriately.

Thanks,
Thorsten
by twesthues
Mon Dec 13, 2010 12:25 pm
Forum: Archive
Topic: Online renewal fee payments - cross checks
Replies: 3
Views: 3460

Re: Online renewal fee payments - cross checks

http://www.epoline.org/portal/ ->Download centre ->Software ->Online Fee Payment related software

-Thorsten
by twesthues
Mon Jul 12, 2010 3:13 pm
Forum: EP
Topic: Form 1200 (EuroPCT) - XML present after sending but no PDF
Replies: 1
Views: 1049

Re: Form 1200 (EuroPCT) - XML present after sending but no PDF

Dear Chris, please approach the EPO User support (see above or support@epo.org ) with your problem. The forum is not the right place for such specific issues that may require close communications to find out the exact circumstances of your problem as what you're describing is not a 'normal' behaviou...
by twesthues
Mon Jul 05, 2010 8:11 am
Forum: National offices
Topic: UK application moved after 01/07/10 update
Replies: 2
Views: 1464

Re: UK application moved after 01/07/10 update

Hi Chris, this sounds rather strange - when you view the application is the receipt still amongst the documents? If so, the first thing I would recommend to do is to export this application and see if all documents including the receipt are actually part of the export. There is actually no way to mo...
by twesthues
Tue Jun 22, 2010 10:32 am
Forum: PDF issues
Topic: PRoblem with Acrobat Reader V9
Replies: 1
Views: 1034

Re: PRoblem with Acrobat Reader V9

Please contact our support (contact details see above or mail to support@epo.org ) for direct and personal help.

Thorsten
by twesthues
Fri May 28, 2010 5:19 pm
Forum: EP
Topic: Form 1200 (EuroPCT) auto inserts Renewal
Replies: 2
Views: 1050

Re: Form 1200 (EuroPCT) auto inserts Renewal

Well, this is just one of these things were different users may have contradicting requirements due to their difference in business behaviour. Our procedural specifiers have opted for the default selection paired with a yellow warning message in order to serve the majority of users. If this is reall...
by twesthues
Mon May 17, 2010 1:40 pm
Forum: EP
Topic: Amendments for regional phase entry
Replies: 1
Views: 2393

Re: Amendments for regional phase entry

The advice is correct - the tick box does not refer to the above static text but indicates that further amendments are enclosed. For confirmation of this statement see the ticks on the resulting PDF form.

Thorsten
by twesthues
Wed Apr 28, 2010 2:14 pm
Forum: Patent Management System Integration
Topic: New document defining the XML content within EP and PCT
Replies: 6
Views: 5371

Re: New document defining the XML content within EP and PCT

Hi Sue, not really related, however, I wonder how you create the files are you importing perhaps already sent items that include the files xmit-receipt.xml? I confess that I have never come across this issue before and I would need more information as to the exact circumstances of your installation ...
by twesthues
Mon Apr 19, 2010 9:39 am
Forum: Archive
Topic: SmartCard Problems
Replies: 1
Views: 1273

Re: SmartCard Problems

Dear Christian,

this post is useful if you want to trigger a general discussion amongst users but it does not replace any official request to the EPO. The latter needs to be done by official communication to our support.

Thorsten
by twesthues
Mon Apr 19, 2010 9:37 am
Forum: Archive
Topic: Problems with users being deleted
Replies: 8
Views: 1942

Re: Problems with users being deleted

This issue is addressed with v5 - where all invisible/blocked user accounts are made visible again and inside the user administration, a new check box is provided which is ticked whenever a user mis-types the password 3 times - the administrator (or anyone having access to the user administration) c...