Search found 10 matches

by caryg
Tue Jun 07, 2011 10:55 am
Forum: Installation and maintenance
Topic: No patch just fullfile update for V5SP3?
Replies: 6
Views: 2366

Re: No patch just fullfile update for V5SP3?

Hi,

Do I understand from the above that it is necessary to update all the clients as well? I understood from the Readme that this was only necessary if you were using SOAP instead of CORBA. Are there other reasons for updating the client as well?

Regards

Cary
by caryg
Thu Aug 26, 2010 10:02 am
Forum: PCT
Topic: PCT Fee increase 1 September
Replies: 1
Views: 1073

Re: PCT Fee increase 1 September

This has now appeared on the epoline website.

Thanks
by caryg
Wed Aug 25, 2010 11:06 am
Forum: PCT
Topic: PCT Fee increase 1 September
Replies: 1
Views: 1073

PCT Fee increase 1 September

Hi,

Is it known when the update for the new fees http://www.epo.org/patents/law/legal-te ... 00809.html will be available for the PCT module?

Regards

Cary
by caryg
Wed Mar 17, 2010 11:23 am
Forum: Installation and maintenance
Topic: Export Format changes in V5
Replies: 2
Views: 991

Re: Export Format changes in V5

Hi Thorsten,

Thank you for your prompt response, I will contact support this morning.

Cary
by caryg
Tue Mar 16, 2010 4:59 pm
Forum: Installation and maintenance
Topic: Export Format changes in V5
Replies: 2
Views: 991

Export Format changes in V5

Hi, I have noticed that the export of completed forms has been changed. It appears that the filing receipt pdf is no longer present and in its place is a receipt.dat file. This file is not readable by any available program which is a major drawback if you have archived the submission out of Epoline ...
by caryg
Tue Mar 02, 2010 5:38 pm
Forum: Server Manager
Topic: eOLF 5: services down, saved EP1001 drafts with pdf slow
Replies: 21
Views: 6046

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Thank you for keeping us up to date.
by caryg
Fri Feb 26, 2010 2:09 pm
Forum: Installation and maintenance
Topic: OLF V5 server stops
Replies: 19
Views: 6123

Re: OLF V5 server stops

Hi,

I have seen the same issue. In most cases all services have stopped and not restarted but I have seen one instance where only the file manager had not started.

Hope this helps

Cary
by caryg
Thu Feb 18, 2010 4:49 pm
Forum: Server Manager
Topic: eOLF 5: services down, saved EP1001 drafts with pdf slow
Replies: 21
Views: 6046

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

I have also had two instances of all the services modules shutting down overnight for no obvious reason. This is running on a server installation on Windows Server 2003 SP1. I cannot see anything in the Event viewer that I recognise as belonging to the epoline installation. When restarted using the ...
by caryg
Thu Apr 09, 2009 12:12 pm
Forum: Installation and maintenance
Topic: Did the 03-05-2009 V4 Update contain the changes for 04-01?
Replies: 3
Views: 1541

Re: Did the 03-05-2009 V4 Update contain the changes for 04-01?

Christoph,

Just in case you are still not looking at the epoline front page :-)

The April fees update is now available.

Regards

Cary
by caryg
Wed Apr 01, 2009 11:23 am
Forum: Installation and maintenance
Topic: Did the 03-05-2009 V4 Update contain the changes for 04-01?
Replies: 3
Views: 1541

Re: Did the 03-05-2009 V4 Update contain the changes for 04-01?

Cristoph, There is an announcement on the epoline home webpage that says the update scheduled for yesterday has been delayed. This is the one you need to automaticaly implement the new fee structure. The 03-05-2009 update is only the new opposition module, the new update will also include this. You ...