Hello, We are getting 404 responses for some documents (not just recent ones) that used to work a few months ago in both the epodoc and docdb biblio endpoints. For example, US10918313B2 This one in particular was published on 2021-02-22 and we have a record of it being available in OPS in October of...

Good to know, thanks for the info and your fast response.

Joe

Hi Vesna and OPS team, We're experiencing an issue where bibilio data is not available for US documents (grants and pre-grant publications) that were published after 2020-12-24. Neither the docdb nor the epodoc APIs return biblio results for these documents. Here are some example document numbers th...

After we started noticing frequent outages, we created a downtime detector that makes a single call to the family API every 15 minutes and checks the result to see if it matches what we expect. Sometimes, the outage takes place by an obvious HTTP/1.1 504 Gateway Timeout error to the family API, and ...

Hello, I'm writing about an issue with the OPS Family Services endpoint that we've been experiencing and monitoring for some time. We frequently experience downtimes of this service several times per week. They seem to be most common on Fridays. These downtimes can last from a few minutes to 30 minu...

Thank you for looking into supporting this feature. That would be an excellent addition to the API.

Best,
Joe

OK, so I dug a little deeper, and I've narrowed down the issue to these three patents in my list. All of which have thousands of references cited, and thus, a large response size. See below: US.9750499.B2 - 40 seconds, 3.87 MB, ~5,000 references cited US.9743929.B2 - 45 seconds, 3.79 MB, ~4,900 refe...

Hi Vesna, I just ran a comparison between two patents: US7123123B2 and US9750499B2. US.7123123.B2 took 1 second to get a response from the API. US.9750499.B2 took 40 seconds to get a response from the API. See images below of postman responses. Maybe it has something to do with the second patent hav...

Having the issue again today. Making an API request for the biblio data of docdb for this list of patents just runs indefinitely with no response. Can someone from the support staff try this and see if it can be reproduced? API endpoint: https://ops.epo.org/3.2/rest-services/published-data/publicati...

The issue seems to have resolved itself as of 4:08 CET.

- Joe