Search found 26 matches

by Kelly Hill
Fri Nov 06, 2009 1:54 pm
Forum: Archive
Topic: My Files: what files are effectively listed
Replies: 10
Views: 13493

Re: My Files: what files are effectively listed

Hi All

I have been asked to look into this for my company and from the look of these posts it seems unlikely we are going to be able to use it either.

If anyone is keeping track of the number of people who want the service improved, please add me to the list.

Regards

Kelly
by Kelly Hill
Wed Oct 28, 2009 5:18 pm
Forum: EP
Topic: Supplementary Technical Information
Replies: 2
Views: 1449

Re: Supplementary Technical Information

Hi We have similar queries in our office. I spoke to Mr Novoa at the EPO who advised me the only option they could recommend was to attach the documents as a Reply to Examination. This would be in addition to the letter which is also a Reply to Examination. I have checked and it is possible to attac...
by Kelly Hill
Thu Oct 15, 2009 11:14 am
Forum: PCT
Topic: PCT Fee Schedule for UK 15 Oct 09
Replies: 2
Views: 1550

Re: PCT Fee Schedule for UK 15 Oct 09

Thank you for your speedy and comprehensive reply.

K : )
by Kelly Hill
Thu Oct 15, 2009 10:31 am
Forum: PCT
Topic: PCT Fee Schedule for UK 15 Oct 09
Replies: 2
Views: 1550

PCT Fee Schedule for UK 15 Oct 09

Hi

I was expecting an update today for the fees on a PCT as they has been a change in the UKĀ£ amounts.

I can't see one anyway either in the downloads centre, or on the live updates.

What do we do if we need to file today and have the wrong fee amounts?

Many thanks

Kelly
by Kelly Hill
Mon Sep 21, 2009 11:13 am
Forum: Archive
Topic: online fee payment deposit account
Replies: 1
Views: 2835

Re: online fee payment deposit account

Hi mjogia Have you done the Online Fee Payment tutorial? If not you may find some of the answers you need by doing that. It is available in the tutorials section in the main epoline home page (www.epoline.org). Also have a look at the FAQs, they might be some help too. We use online fee payments in ...
by Kelly Hill
Tue Sep 15, 2009 11:42 am
Forum: Archive
Topic: Problems with users being deleted
Replies: 8
Views: 3918

Re: Problems with users being deleted

We have the same problem in our company. Up till this point I thought it may have been user error (our users are using the software) because I could not be 100% certain that they had entered their passwords correctly. Kelly Hill Sorry should have made it clear we have been advised that potentially ...
by Kelly Hill
Mon Sep 14, 2009 11:52 am
Forum: Archive
Topic: Problems with users being deleted
Replies: 8
Views: 3918

Re: Problems with users being deleted

Hi We have the same problem in our company. Up till this point I thought it may have been user error (our users are using the software) because I could not be 100% certain that they had entered their passwords correctly. Although I don't have any advice to offer about resolving this, please feel rea...
by Kelly Hill
Thu Aug 27, 2009 12:09 pm
Forum: File Manager
Topic: Help - Large number of users? Possible performance issues?
Replies: 6
Views: 2466

Re: Help - Large number of users? Possible performance issues?

Hi Omega

My IT man tells me we have given it 4gb RAM.

Hope this helps

Kelly
by Kelly Hill
Wed Aug 26, 2009 10:43 am
Forum: File Manager
Topic: Help - Large number of users? Possible performance issues?
Replies: 6
Views: 2466

Re: Help - Large number of users? Possible performance issues?

Hi All Thornsten suggested adding more memory to our online filing server, which we have done and have seen fantastic results! I would recommend to anyone who has a large number of users to bump up the memory, it really does improve things. Thanks to all at the EPO for their help on this. Kind regar...
by Kelly Hill
Fri Jun 12, 2009 2:34 pm
Forum: PDF issues
Topic: Annex F - Amyuni PDF converter 3.0.3
Replies: 3
Views: 4656

Re: Annex F - Amyuni PDF converter 3.0.3

Sue

we are investigating into this in our office at the moment, I have sent you a private message regarding it, I hope you don't mind.

Kind regards

Kelly