Search found 111 matches

by Martinadu
Wed Oct 27, 2010 9:13 am
Forum: Archive
Topic: Smart Card problem
Replies: 5
Views: 9030

Re: Smart Card problem

As a result of new developments in Windows, we have continually made new versions of the smart card related security and cryptography software available. You however need to contact our User Support for the latest necessary software that will support a Windows 7 system. Secondly, Firefox requires a ...
by Martinadu
Thu Oct 14, 2010 1:35 pm
Forum: Archive
Topic: Figure names in PatXML changes after adding online filing
Replies: 1
Views: 2310

Re: Figure names in PatXML changes after adding online filing

There in not enough information as to where the Figure is. Normally PatXML will expect a figure number and maybe a letter. It however has the ability to accept extra text as well. The PDF preview however always shows just the Figure number and maybe the letter after it. You cannot change this. It is...
by Martinadu
Tue Sep 07, 2010 1:43 pm
Forum: Archive
Topic: Windows 7 and SmartCards
Replies: 1
Views: 15726

Re: Windows 7 and SmartCards

Dear DCampbell, The issue of installing on 64 bit systems has already been addressed on this forum. See http://forums.epo.org/installation-and-maintenance/topic1498.html User Support will be pleased to offer you the necessary Classic Client. We cannot make it publicly available on our website for li...
by Martinadu
Thu Jul 08, 2010 1:45 pm
Forum: Archive
Topic: Backup SmartCard for Disaster Planning
Replies: 2
Views: 3423

Re: Backup SmartCard for Disaster Planning

Dear John, While we appreciate the need for disaster planning and backups. Our present structure does not provide for backup smart cards. Replacement readers can be sent directly if necessary . Smart cards are unique for the user, and replacements have to go through the regular process of a 2 - 4 we...
by Martinadu
Mon May 31, 2010 4:56 pm
Forum: Installation and maintenance
Topic: Installing Online Filing on 64 Bit PCs
Replies: 7
Views: 8933

Installing Online Filing on 64 Bit PCs

Setting up the Online Filing Software on a PC with a 64-Bit Windows operating system (valid for Windows Vista 64-Bit, Windows 7 64-Bit and Windows 2008 Server R2) The EPO Online filing software is a 32 bit software. As a result, the preference is to have it installed on 32 bit Windows operating syst...
by Martinadu
Fri May 21, 2010 11:26 am
Forum: PCT
Topic: Application details disappearing
Replies: 1
Views: 2351

Re: Application details disappearing

I wonder what version of Amyuni you are using as we cannot reporduce this problem. In any case here is a link to download the latest version of Amyuni that we offer Http://www.epoline.org/amyunidownload.html Hi We're using v5. We prepared the details in a PCT form, and when the drawings were added t...
by Martinadu
Tue May 11, 2010 4:26 pm
Forum: Installation and maintenance
Topic: Firewall issue - v5 client and Windows XP
Replies: 3
Views: 1808

Re: Firewall issue - v5 client and Windows XP

This is not a known issue. It also sounds odd, as that is not the way it is designed to work. I can understand that the first time you install the full client which has all the various modules, you need to unblock. The thin client will only need to talk to the Server PC as we know. The ports need to...
by Martinadu
Mon Apr 12, 2010 3:57 pm
Forum: Archive
Topic: adobe reader / pdf viewer Problem
Replies: 6
Views: 5240

Re: adobe reader / pdf viewer Problem

It is not an error message, and this was actually a solution to not being able to open PDfs withing OnlineFiling. You thereby get warned in advance and with an OK, you see your PDfs. I would also advise that you request the GemSAFE Libraries 5.2 from User support. Should work better with a Citrix en...
by Martinadu
Tue Jan 26, 2010 4:07 pm
Forum: EP
Topic: Payment of the fees for extension states at filing
Replies: 1
Views: 2222

Re: Payment of the fees for extension states at filing

The new version 5.00 has addressed these concerns and implemented validation messages
instead of automatically checking options for you, so that nothing gets overlooked in the
process.
by Martinadu
Fri Jul 10, 2009 2:43 pm
Forum: Archive
Topic: New PatXML version 1.3.4 now available
Replies: 10
Views: 8449

New PatXML version 1.3.4 now available

We are pleased to announce that PatXML version 1.3.4 is now available. This new version contains a number of welcome, user-driven enhancements, including: * Support for Microsoft® Windows® Vista * Support for Microsoft® Word 2007 * an improved, more user-friendly interface * a simplified process for...