Search found 108 matches

by Martinadu
Fri Jan 26, 2018 11:41 am
Forum: General announcements
Topic: False Virus warning on Receipts
Replies: 1
Views: 2439

False Virus warning on Receipts

We are currently experiencing a technical issue with submissions via Online filing and New online filing (CMS). The acknowledgement of receipt contains a virus warning which is false. We are confident filings will be processed as usual. Our technicians are working to resolve the issue ASAP. We apolo...
by Martinadu
Fri Jan 26, 2018 11:41 am
Forum: Product announcements
Topic: False Virus warning on Receipts
Replies: 1
Views: 4115

False Virus warning on Receipts

We are currently experiencing a technical issue with submissions via Online filing and New online filing (CMS). The acknowledgement of receipt contains a virus warning which is false. We are confident filings will be processed as usual. Our technicians are working to resolve the issue ASAP. We apolo...
by Martinadu
Fri Jan 26, 2018 11:40 am
Forum: PCT
Topic: False Virus warning on Receipts
Replies: 0
Views: 631

False Virus warning on Receipts

We are currently experiencing a technical issue with submissions via Online filing and New online filing (CMS). The acknowledgement of receipt contains a virus warning which is false. We are confident filings will be processed as usual. Our technicians are working to resolve the issue ASAP. We apolo...
by Martinadu
Fri Jan 26, 2018 11:40 am
Forum: EP
Topic: False Virus warning on Receipts
Replies: 1
Views: 1488

False Virus warning on Receipts

We are currently experiencing a technical issue with submissions via Online filing and New online filing (CMS). The acknowledgement of receipt contains a virus warning which is false. We are confident filings will be processed as usual. Our technicians are working to resolve the issue ASAP. We apolo...
by Martinadu
Fri Jan 26, 2018 11:40 am
Forum: Online Filing v 5
Topic: False Virus warning on Receipts
Replies: 1
Views: 825

False Virus warning on Receipts

We are currently experiencing a technical issue with submissions via Online filing and New online filing (CMS). The acknowledgement of receipt contains a virus warning which is false. We are confident filings will be processed as usual. Our technicians are working to resolve the issue ASAP. We apolo...
by Martinadu
Fri Jan 26, 2018 11:32 am
Forum: New Online Filing (CMS)
Topic: False Virus warning on Receipts
Replies: 1
Views: 3483

False Virus warning on Receipts

We are currently experiencing a technical issue with submissions via Online filing and New online filing (CMS). The acknowledgement of receipt contains a virus warning which is false. We are confident filings will be processed as usual. Our technicians are working to resolve the issue ASAP. We apolo...
by Martinadu
Tue Nov 07, 2017 2:46 pm
Forum: New Online Filing (CMS)
Topic: Status 'Ready for Signature' is missing
Replies: 1
Views: 4224

Re: Status 'Ready for Signature' is missing

Rather very late response, but sometimes next year 2018 a major update of the product will allow
ready to sign...
by Martinadu
Tue Nov 07, 2017 2:43 pm
Forum: New Online Filing (CMS)
Topic: CMS/Firefox/Win7 - Security Certificate Invalid - solved
Replies: 3
Views: 4112

Re: CMS/Firefox/Win7 - Security Certificate Invalid - solved

As discovered already, the gclib.dll under C:\Program Files\Gemalto\Classic Client\BIN\ is what was needed.
The issue started with Mozilla's release of a new proper 64 bit version of Firefox last month which required the proper 64 bit dll. Version 56

Regards,

Support
by Martinadu
Thu Oct 19, 2017 3:18 pm
Forum: User management
Topic: User import in OLF CLient
Replies: 4
Views: 4362

Re: User import in OLF CLient

You are right about there not being an automatic way to import user names to the production server. The only way is IF the users already existed in an OLF installation then there is an option to export the User Administration , and import the user Administration under the settings tab in the Server ...
by Martinadu
Thu Oct 19, 2017 12:22 pm
Forum: User management
Topic: User import in OLF CLient
Replies: 4
Views: 4362

Re: User import in OLF CLient

Dear Mr. Pietsch, The new payment only by electronic means starting from 1 December can be carried out via the Online Fee payment in our Myepoline portal, in addition to being done via the Oline Filing software and the CMS Filing. For the online filing, my first assumption is that a network (distrib...