Search found 108 matches

by Martinadu
Tue Oct 23, 2012 11:15 am
Forum: EP
Topic: Changing the number of official fees paid via online filing
Replies: 1
Views: 1693

Re: Changing the number of official fees paid via online fil

Dear Mr. Thompson, I assume firstly that this relates to the Form 1038 Selecting 2 X the processing fee is the only way to indicate payment within the Online filing software as you have discovered. The other option will be to have a separate form for each request for further processing which does no...
by Martinadu
Mon Jun 25, 2012 10:41 am
Forum: Archive
Topic: Problems when inserting images in PatXML
Replies: 1
Views: 3197

Re: Problems when inserting images in PatXML

itservice25 wrote:Can I file USPTO applications; I see this is 'greyed' out on the start-up screen?
Normally the answer is yes. The option is definitely available as US Application.
Please make sure that you download tha latest version at epo.org/patxml and if
problem persists, contact support .
by Martinadu
Fri Aug 05, 2011 2:39 pm
Forum: Installation and maintenance
Topic: Smart Cards & Citrix
Replies: 5
Views: 4585

Re: Smart Cards & Citrix

There is now a version 6.1 of the gemalto/gemsafe libraries software which works much better with the Citrix environment as reported by users that have tested. Please contact EPO User support to get this version. Regards, Martin Adu Citrixsharedaccess.pdf Installations. PS: Our support for Citrix in...
by Martinadu
Wed Jun 01, 2011 3:44 pm
Forum: Events
Topic: Online Filing Technical Users Day- Munich June 21
Replies: 0
Views: 16669

Online Filing Technical Users Day- Munich June 21

Did you know that the next EPO Online Filing Technical user day will be held in Munich at the end of June? Our technical user days are designed to provide users with a more in-depth knowledge of the technical aspects of the Online Filing software. Attendance is normally by invitation only, but we ar...
by Martinadu
Wed Jun 01, 2011 3:43 pm
Forum: EP
Topic: Online Filing Technical Users Day- Munich June 21
Replies: 0
Views: 1324

Online Filing Technical Users Day- Munich June 21

Did you know that the next EPO Online Filing Technical user day will be held in Munich at the end of June? Our technical user days are designed to provide users with a more in-depth knowledge of the technical aspects of the Online Filing software. Attendance is normally by invitation only, but we ar...
by Martinadu
Thu Jan 27, 2011 12:00 pm
Forum: Open Patent Services (OPS) and bulk data subscription products
Topic: test "Problems when inserting images in PatXML"
Replies: 1
Views: 755

test "Problems when inserting images in PatXML"

Normally, when you file with PatXML, both pxml file and tif files for the images are transferred.
We would like to take a closer look at the problem you have described. Please contact support
and we should be able to call and troubleshoot.


Martin Adu
Installations
by Martinadu
Thu Jan 13, 2011 12:37 pm
Forum: Archive
Topic: Smart Card problem
Replies: 5
Views: 8978

Re: Smart Card problem

Joelamite wrote:Will I be able to use Google's Chrome browser, or is there a new set of configurations for that as well?
Even though Google Chrome is not in our list of directly supported web browser, it mostly picks up information for IE and
will work as well
by Martinadu
Thu Jan 13, 2011 12:31 pm
Forum: Product announcements
Topic: New PatXML version 1.3.5 now available
Replies: 0
Views: 3675

New PatXML version 1.3.5 now available

We are pleased to announce that PatXML version 1.3.5 is now available. This new version contains a number of welcome, user-driven enhancements, including: * Support for Microsoft® Windows® 7 * Support for Microsoft® Word 2007 and 2010 * an improved, more user-friendly interface * a simplified proces...
by Martinadu
Thu Jan 13, 2011 12:27 pm
Forum: Archive
Topic: Mailbox
Replies: 6
Views: 9143

Re: Mailbox

raokat wrote:I like to know more about mail box setup. any help?
Enabling and configuration takes place firstly in the Administration tab after logon to my.epoline.
Further configuration also possible in the maiboy itself.

In both cases, click on Help for more information. See attached files to get started..
by Martinadu
Wed Jan 12, 2011 10:54 am
Forum: PDF issues
Topic: PDF creation (Amyuni gone?)
Replies: 9
Views: 6266

New version of Amyuni. 4.5 Now available

Please contact Customer Services at support@epo.org for download link.
Also available the PDF Creator tool with more PDF manipulation possibilities