Search found 32 matches

by Madu
Thu Jun 04, 2009 4:31 pm
Forum: File Manager
Topic: Help - Large number of users? Possible performance issues?
Replies: 6
Views: 4190

Re: Help - Large number of users? Possible performance issues?

Dear Kelly, While we wait for a fellow customer with similar user figures to talk to you, a few things may help in the direction of optimising performance. 1. Not making the Online Filing software an archive. Regular backup (with Server Manager) exporting the sent applications and then emptying the ...
by Madu
Mon May 04, 2009 2:08 pm
Forum: Archive
Topic: SMART CARD PIN UNBLOCK
Replies: 1
Views: 3634

Re: SMART CARD PIN UNBLOCK

At this stage , you need to contact User Support services (customer support) for information and PIN for unblocking.
by Madu
Mon May 04, 2009 2:06 pm
Forum: Archive
Topic: login problem explorer and firefox
Replies: 5
Views: 22590

Re: login problem explorer and firefox

Just a quick check, required master Password for Firefox, if set up properly with gemSAFE will be your PIN code.
by Madu
Mon Apr 06, 2009 12:27 pm
Forum: Archive
Topic: Accessing My.epoline via Mozilla Firefox 1.5.0.X
Replies: 8
Views: 10001

Re: Smartcard problems to Login in Firefox v 2.0.0.6

Please use this document on the website http://docs.epoline.org/doc/epoline/firefox/GemSAFE_Firefox_EN.pdf Hi, I've tried to follow one of the last postings from Madu when using Firefox 2.0.0.6 browser. Unfortunately I couldn't Login using the Smartcard. No problems with Explorer. Any new suggestion...
by Madu
Mon Mar 16, 2009 1:49 pm
Forum: Patent Management System Integration
Topic: Administative Steps to start using PMS gateway
Replies: 0
Views: 4726

Administative Steps to start using PMS gateway

If you wish to enable the Patent Management System (PMS) gateway interface in the Online Filing software, you must first obtain approval of your PMS software from the patent office with which you wish to file your application. If you use the PMS gateway interface without prior approval of the PMS so...
by Madu
Wed Mar 11, 2009 2:25 pm
Forum: Installation and maintenance
Topic: V4 - Error 206 when filing PCT (following update)
Replies: 4
Views: 2302

Re: V4 - Error 206 when filing PCT (following update)

Dear gneves,

The error you are reporting 'fortunately' has been seen after some people updated their version
4.00 with the PCT patch and we do have a solution for it. Please contact customer support.


Martin Adu
Installations
by Madu
Wed Mar 11, 2009 2:20 pm
Forum: Installation and maintenance
Topic: TunnelProxy connect error
Replies: 4
Views: 2963

Re: TunnelProxy connect error

Dear Sille, The Tunnel proxy error is mostly brought about by the absence of , or the incorrect entry of proxy server information within online filing. Please check the settings section of the Server Manager and check your installations guide on how to , or contact support for further help. Secondly...
by Madu
Mon Mar 09, 2009 11:25 am
Forum: Installation and maintenance
Topic: Smart Car not recognised issues
Replies: 1
Views: 10641

Re: Smart Car not recognised issues

This is probably a very late reply. As a result of the present development and resource issues, our support for working under teminal services, Citrix services and the like are either none existent or very limited. There are a few companies who have successfully done this, so we know that it can wor...
by Madu
Mon Mar 09, 2009 11:01 am
Forum: Archive
Topic: Next PatXML version 1.34: Sneak Preview
Replies: 0
Views: 1993

Next PatXML version 1.34: Sneak Preview

An updated version of the easy to use PatXML software will soon be available. This will be Microsoft Windows Vista compliant and will also run on Micosoft Word 2007 as well. It will as a result take advantage of the new Word 2007 interface . See below: http://docs.epoline.org/images/forum/PatXML_for...
by Madu
Tue Mar 03, 2009 6:00 pm
Forum: Installation and maintenance
Topic: Vista support
Replies: 1
Views: 1956

Re: Vista support

Dear gaka, You can indeed log on to the epoline website's secure portal on Vista. The follow statement was on the page where you downloaded GemSAFI 5.1 from For EPO smart cards issued after 11 November 2007 or valid to 11 November 2010 or later Please uninstall any previous versions of the software ...