Hi All

I have been asked to look into this for my company and from the look of these posts it seems unlikely we are going to be able to use it either.

If anyone is keeping track of the number of people who want the service improved, please add me to the list.

Regards

Kelly

Hi We have similar queries in our office. I spoke to Mr Novoa at the EPO who advised me the only option they could recommend was to attach the documents as a Reply to Examination. This would be in addition to the letter which is also a Reply to Examination. I have checked and it is possible to attac...

Thank you for your speedy and comprehensive reply.

K : )

Hi

I was expecting an update today for the fees on a PCT as they has been a change in the UK£ amounts.

I can't see one anyway either in the downloads centre, or on the live updates.

What do we do if we need to file today and have the wrong fee amounts?

Many thanks

Kelly

Hi mjogia Have you done the Online Fee Payment tutorial? If not you may find some of the answers you need by doing that. It is available in the tutorials section in the main epoline home page (www.epoline.org). Also have a look at the FAQs, they might be some help too. We use online fee payments in ...

We have the same problem in our company. Up till this point I thought it may have been user error (our users are using the software) because I could not be 100% certain that they had entered their passwords correctly. Kelly Hill Sorry should have made it clear we have been advised that potentially ...

Hi We have the same problem in our company. Up till this point I thought it may have been user error (our users are using the software) because I could not be 100% certain that they had entered their passwords correctly. Although I don't have any advice to offer about resolving this, please feel rea...

Hi Omega

My IT man tells me we have given it 4gb RAM.

Hope this helps

Kelly

Hi All Thornsten suggested adding more memory to our online filing server, which we have done and have seen fantastic results! I would recommend to anyone who has a large number of users to bump up the memory, it really does improve things. Thanks to all at the EPO for their help on this. Kind regar...

Sue

we are investigating into this in our office at the moment, I have sent you a private message regarding it, I hope you don't mind.

Kind regards

Kelly