Search found 30 matches

by EPO / Espacenet helpdesk
Fri May 13, 2016 8:22 am
Forum: Technical issues
Topic: Can't access ESPACENET in Window 10 with Chrome Browser
Replies: 10
Views: 5686

Re: Can't access ESPACENET in Window 10 with Chrome Browser

Dear Todd,

May I kindly refer you to our discussion forum where we have posted the workaround for this issue on Friday 6 May 2016 at 04:07 pm until the bug has been fixed.

The bug has been reported to google chrome.

Kind regards,

Patent Information User Support Team
by EPO / Espacenet helpdesk
Tue May 10, 2016 2:01 pm
Forum: Search tips
Topic: CCD service – Citation collections in one place!
Replies: 0
Views: 1669

CCD service – Citation collections in one place!

Access the Common citation documentation (CCD) service in the Cited documents and INPADOC patent family sections of Espacenet or through the official IP5 website http://www.fiveipoffices.org. It gives insight into how examiners of Patent Offices look for prior art and can help you get early certaint...
by EPO / Espacenet helpdesk
Fri May 06, 2016 4:07 pm
Forum: Technical issues
Topic: Chrome browser solution for Espacenet
Replies: 1
Views: 1921

Chrome browser solution for Espacenet

Dear Users, It has come to our attention that some users are experiencing that Espacenet is being blocked in the Chrome browser. Our IT experts have investigated the matter and found that the problem occurs when the browser is zoomed to 125%. To overcome this simply minimize the browser to 100% or 1...
by EPO / Espacenet helpdesk
Mon May 02, 2016 6:51 am
Forum: Search tips
Topic: Linking to a patent document
Replies: 2
Views: 2606

Re: Linking to a patent document

Dear Espacenet User, Please visit the Espacenet help files where you find useful information about : - truncation : http://worldwide.espacenet.com/help?locale=en_EP&method=handleHelpTopic&topic=truncation - Boolean operators : http://worldwide.espacenet.com/help?locale=en_EP&method=handl...
by EPO / Espacenet helpdesk
Thu Mar 03, 2016 11:03 am
Forum: Search tips
Topic: US5007257 still in force?
Replies: 1
Views: 2812

Re: US5007257 still in force?

Dear Espacenet User, The EPO relies on the bulk deliveries from the various national patent offices regarding the publication of their patent applications. In this case, you already found legal status information under the "INPADOC legal status" link. I would suggest you to contact the US ...
by EPO / Espacenet helpdesk
Thu Jan 21, 2016 8:26 am
Forum: Search tips
Topic: recherche par nom de déposant
Replies: 1
Views: 1776

Re: recherche par nom de déposant

Bonjour, Bien qu'il soit possible d'effectuer des recherches par nom de déposant dans notre portefolio de produits information brevets et services, les codes de déposant utilisés chez Derwent sont disponibles dans aucun des produits de l'OEB. De ce fait, aucune recherche de cette nature n'est possib...
by EPO / Espacenet helpdesk
Fri Dec 11, 2015 9:52 am
Forum: Search tips
Topic: problems with espacenet
Replies: 1
Views: 2943

Re: problems with espacenet

Good morning, Can you please check that your cookies are enabled, you may need to clear your cache and cookies and restart your browser. Should the problem persist please contact patentinformation@epo.org and mention your IP address in order that our IT experts can investigate further. Kind regards,...
by EPO / Espacenet helpdesk
Thu Dec 10, 2015 12:08 pm
Forum: Patent Information Matters
Topic: What to do if Espacenet rejects your IP address?
Replies: 2
Views: 5154

What to do if Espacenet rejects your IP address?

In order to make access to Espacenet fair for all users, we have recently implemented some technical measures to regulate excessive use of the system. Depending on how you are searching in Espacenet, you may receive one of two error messages. Error message: Some of the requests from this IP are seen...
by EPO / Espacenet helpdesk
Thu Dec 10, 2015 12:08 pm
Forum: Technical issues
Topic: What to do if Espacenet rejects your IP address?
Replies: 0
Views: 13961

What to do if Espacenet rejects your IP address?

In order to make access to Espacenet fair for all users, we have recently implemented some technical measures to regulate excessive use of the system. Depending on how you are searching in Espacenet, you may receive one of two error messages. Error message: Some of the requests from this IP are seen...
by EPO / Espacenet helpdesk
Thu Dec 10, 2015 11:31 am
Forum: EP Publication and Search
Topic: Publication alert
Replies: 1
Views: 8616

Re: Publication alert

Dear Sanjay, In Espacenet you just have a RSS service : http://worldwide.espacenet.com/help?locale=en_EP&method=handleHelpTopic&topic=rss But in the European Patent Register there is an alert service. Please have a look at this link : http://www.epo.org/searching/free/register/register-alert...