Hi Kelly,
can you please send an official query/complaint to our support so that this gets the appropriate attention. Whether or not I agree with you is nothing I would post here as I'm bound by the official decisions.
Kind regards,
Thorsten
Search found 94 matches
- Mon Apr 19, 2010 9:32 am
- Forum: EP
- Topic: Mandatory fields for divisional filings (1001)
- Replies: 2
- Views: 2908
- Tue Mar 16, 2010 5:38 pm
- Forum: Installation and maintenance
- Topic: Export Format changes in V5
- Replies: 2
- Views: 1877
Re: Export Format changes in V5
Hi Cary,
the pdf and xml will be re-enabled next to the receipt.dat file with the next update for the April changes. In the meantime, we can offer a small tool to extract the pdf and xml from the receipt.dat file - please contact our support.
Thorsten
the pdf and xml will be re-enabled next to the receipt.dat file with the next update for the April changes. In the meantime, we can offer a small tool to extract the pdf and xml from the receipt.dat file - please contact our support.
Thorsten
- Wed Mar 10, 2010 4:08 pm
- Forum: Installation and maintenance
- Topic: Request for grant form extremely slow
- Replies: 1
- Views: 1645
Re: Request for grant form extremely slow
This is a known issue and will be addressed with the next update for 1st April. The initialisation of the rule engine required some improvement.
Thorsten
Thorsten
- Mon Mar 01, 2010 1:19 pm
- Forum: Installation and maintenance
- Topic: Updating OLF 4.00 for upgrade to 5.00
- Replies: 3
- Views: 2460
Re: Updating OLF 4.00 for upgrade to 5.00
Unfortunately, this is a bug that was only discovered after launch and will be rectified with the next update.
thorsten
thorsten
- Mon Feb 22, 2010 12:24 pm
- Forum: Installation and maintenance
- Topic: V5 experience anyone?
- Replies: 21
- Views: 11543
Re: V5 experience anyone?
Dear Jeminus, it is actually possible to pass the connection details - see example below. Here's what another user did for the thin client installation: 1. Deinstallation of Epoline 4 Clients msiexec /x OLF400Client.msi /quiet 2. Deletion of old directory path rd C:\Programme\EPO_OLF-TC /S /Q 3. Rem...
- Fri Feb 19, 2010 1:55 pm
- Forum: Installation and maintenance
- Topic: V5 experience anyone?
- Replies: 21
- Views: 11543
Re: V5 experience anyone?
Dear all, our recent understanding is that the registry key manipulations are not a general remedy to the issue related to Adobe Reader versions - and we stopped giving that advice. We do have several, sometimes even contradictory reports of what worked for the individual case and what not. We're st...
- Tue Feb 09, 2010 2:58 pm
- Forum: Installation and maintenance
- Topic: Technical Neccesity Upgrade to v5
- Replies: 2
- Views: 1740
Re: Technical Neccesity Upgrade to v5
Hello Jemimus, for details about the changes, please refer to page 12 of http://docs.epoline.org/onlinefilingdocs/version5/OLF5_UserGuide_EN_091127.pdf As to the timing aspect - the next update for 1 April 2010 with procedural changes and new fees will only be applicable to version 5. I hope this he...
- Tue Feb 09, 2010 2:30 pm
- Forum: Installation and maintenance
- Topic: V5 experience anyone?
- Replies: 21
- Views: 11543
Re: V5 experience anyone?
Hi John, I was going to write all the lines below but I'm releaved that the templates did not get lost (or were there any templates in demo?). Anyway, allow me the question: how many templates do you use in your installation? Here my originally writing which is now redundant: "such a problem wa...
- Wed Feb 03, 2010 4:25 pm
- Forum: Patent Management System Integration
- Topic: New document defining the XML content within EP and PCT
- Replies: 6
- Views: 23081
Re: New document defining the XML content within EP and PCT
I'm in the process of updating the above mentioned document... A preview: There are no changes to the interface itself but some changes in the XML content and no changes to the XML structures (DTDs) apart from the extension of the application-body.xml to cater for the so called 'common application f...
- Tue Jan 26, 2010 4:58 pm
- Forum: Installation and maintenance
- Topic: Import several files
- Replies: 3
- Views: 3230
Re: Import several files
It is actually not necessary to copy the zip files but if they are in one directory - one can configure the server manager settings to point to that location for importing.