There is now a version 6.1 of the gemalto/gemsafe libraries software which works much better with the Citrix environment as reported by users that have tested. Please contact EPO User support to get this version. Regards, Martin Adu Citrixsharedaccess.pdf Installations. PS: Our support for Citrix in...

Did you know that the next EPO Online Filing Technical user day will be held in Munich at the end of June? Our technical user days are designed to provide users with a more in-depth knowledge of the technical aspects of the Online Filing software. Attendance is normally by invitation only, but we ar...

Did you know that the next EPO Online Filing Technical user day will be held in Munich at the end of June? Our technical user days are designed to provide users with a more in-depth knowledge of the technical aspects of the Online Filing software. Attendance is normally by invitation only, but we ar...

Normally, when you file with PatXML, both pxml file and tif files for the images are transferred.
We would like to take a closer look at the problem you have described. Please contact support
and we should be able to call and troubleshoot.


Martin Adu
Installations

Joelamite wrote:Will I be able to use Google's Chrome browser, or is there a new set of configurations for that as well?

Even though Google Chrome is not in our list of directly supported web browser, it mostly picks up information for IE and
will work as well

We are pleased to announce that PatXML version 1.3.5 is now available. This new version contains a number of welcome, user-driven enhancements, including: * Support for Microsoft® Windows® 7 * Support for Microsoft® Word 2007 and 2010 * an improved, more user-friendly interface * a simplified proces...

raokat wrote:I like to know more about mail box setup. any help?

Enabling and configuration takes place firstly in the Administration tab after logon to my.epoline.
Further configuration also possible in the maiboy itself.

In both cases, click on Help for more information. See attached files to get started..

Please contact Customer Services at support@epo.org for download link.
Also available the PDF Creator tool with more PDF manipulation possibilities

A new improved version of the Amyuni PDF converter version 4.5 is now available.
Please contact customer services to get it and an extra useful tool, the PDF Creator

Dear all We have also the same problem in our company and this generates us a lot of trouble. We hope someone could help us about this. Thank you in advance. Nikolas Please contact support for proper diagnosis and resolution of your problem. The previous user is talking about a rather very old vers...