Search found 729 matches

by EPO / OPS Support
Mon Jul 05, 2021 1:03 pm
Forum: Open Patent Services (OPS) and bulk data subscription products
Topic: Data in exchange-document is incomplete
Replies: 2
Views: 1531

Re: Data in exchange-document is incomplete

Dear Kerstin, We have experienced that the combination of the constituents biblio and legal are sometimes causing trouble. Please use "biblio" only for the time being, if you are interested in bibliographic data. We also recommend that you use the service "published-data" instead of "family" to retr...
by EPO / OPS Support
Wed Jun 30, 2021 11:04 am
Forum: Open Patent Services (OPS) and bulk data subscription products
Topic: OPS Family and Legal - update
Replies: 0
Views: 2262

OPS Family and Legal - update

Dear all, As many of you noticed, we still have issues in OPS Family and Legal service, both operating on same INPADOC database in the background. To solve the problem once and for all the INPADOC database is flagged to be migrated from current environment as soon as possible. We don't know exact da...
by EPO / OPS Support
Tue Jun 29, 2021 10:10 am
Forum: Open Patent Services (OPS) and bulk data subscription products
Topic: Strong slowdown with images related services
Replies: 1
Views: 1339

Re: Strong slowdown with images related services

HI,

We have issues in other OPS services, but we were not aware of image retrieval issues. We will have a look. Can you send me to patentdata@epo.org your user ID and few URL examples of calls you were making?

Regards,
Vesna for OPS support
by EPO / OPS Support
Wed Jun 09, 2021 7:02 pm
Forum: Espacenet
Topic: Problem with OPS INPADOC services and Espacenet (Family, legal events)
Replies: 0
Views: 1481

Problem with OPS INPADOC services and Espacenet (Family, legal events)

Dear users, We are currently experiencing interruptions and at times restricted access in some OPS services due to very high amount of unauthorised automated processes running in Espacenet that have consequently influence on OPS INPADOC services and are therefore also obstructing traffic and access ...
by EPO / OPS Support
Wed Jun 09, 2021 7:02 pm
Forum: Classic Espacenet
Topic: Problem with OPS INPADOC services and Espacenet (Family, legal events)
Replies: 0
Views: 1604

Problem with OPS INPADOC services and Espacenet (Family, legal events)

Dear users, We are currently experiencing interruptions and at times restricted access in some OPS services due to very high amount of unauthorised automated processes running in Espacenet that have consequently influence on OPS INPADOC services and are therefore also obstructing traffic and access ...
by EPO / OPS Support
Wed Jun 09, 2021 7:02 pm
Forum: Open Patent Services (OPS) and bulk data subscription products
Topic: Problem with OPS INPADOC services and Espacenet (Family, legal events)
Replies: 0
Views: 1952

Problem with OPS INPADOC services and Espacenet (Family, legal events)

Dear users, We are currently experiencing interruptions and at times restricted access in some OPS services due to very high amount of unauthorised automated processes running in Espacenet that have consequently influence on OPS INPADOC services and are therefore also obstructing traffic and access ...
by EPO / OPS Support
Mon May 17, 2021 7:18 am
Forum: Open Patent Services (OPS) and bulk data subscription products
Topic: Robot Detected Error only from one computer
Replies: 11
Views: 2325

Re: Robot Detected Error only from one computer

Hi, Not sure if that makes it easier for you to know, but we are aware of all that and this is why I mentioned new webservices in making, we know we will change a lot in new services, including throttling, which we will replace but unfortunately, that will all only be possible in new tools and servi...
by EPO / OPS Support
Wed May 12, 2021 10:31 am
Forum: Open Patent Services (OPS) and bulk data subscription products
Topic: Robot Detected Error only from one computer
Replies: 11
Views: 2325

Re: Robot Detected Error only from one computer

Hi, Yes, that is message that appears with 403 error. As stated in OPS documentation - mostly it appears when there are problems with authentication, but there are other reasons why OPS will give that error, including Throttling related actions Capture_error.PNG As far as your second question, anyth...
by EPO / OPS Support
Wed May 12, 2021 7:17 am
Forum: Open Patent Services (OPS) and bulk data subscription products
Topic: Robot Detected Error only from one computer
Replies: 11
Views: 2325

Re: Robot Detected Error only from one computer

Hi, Manual access only leads to Robot detection when we have companies using one or only few IP addresses but have many users that are all simultaneously using Espacenet/Register all at the same time. This is normal since Espacenet is open to public and requires no registration so only an IP address...
by EPO / OPS Support
Thu May 06, 2021 9:00 pm
Forum: Open Patent Services (OPS) and bulk data subscription products
Topic: ID field within bibliographic-data
Replies: 1
Views: 1197

Re: ID field within bibliographic-data

Hi Benoit, You don't have to work with that ID, in the XML you have proper application number reference you can use instead, see the picture Capture_register.PNG The bibliographic-data element can have the following attributes: Capture_nnn.PNG UPDATE: P stands for Patent, according to my register co...