Dear Mirjam,

please contact our support asap (support@epo.org) so that we can investigate and resolve the issue.

Dear John, The Wipo newsletter of July-August describes how to deal with this: http://www.wipo.int/edocs/pctndocs/en/2012/pct_news_2012_08.pdf Important information for applicants filing on or after 16 September 2012 Applicants should be aware that, even though it is currently foreseen that the amen...

Dear Gerd, ISA/RU has been competent for nationals/residents of the US since 10 January 2012, please see the PCT Official Notices of 19 January 2012 http://www.wipo.int/export/sites/www/pct/en/official_notices/officialnotices.pdf . The appropriate modifications were made in the April build of the PC...

Dear Alexthurgood,

I'm afraid that BiSSAP is a standalone desktop application and there is no option for having it in Server-Client mode.

Dear Alex Thurgood, In the current version of BiSSAP (1.1) you can always copy only 1 element (as written in the post). As to copying sequence into the same project, the user must do as follows: 1. copy desired sequence in Sequence Browser 2. navigate in Project Browser to the project where the sequ...

Dear Matt,

It is, as you state, not the correct behaviour when importing EP1038. The issue will be fixed in the next update of the software, expected to be available for end users by the end of September, early October 2012.

Dear Gerd, at present it is not possible to disable the autostart of the services. For a networked version it would also not be desirable to disable it. Furthermore, to our knowledge, when not used the services during the day also don't consume CPU resources. Memory is allocated of course but can be...

Dear basjan, The PCT subsequently filed documents are only accepted by the offices listed in the drop down list of filing offices – OEPM (ES), PRH(FI), UKIPO(GB), PRV(SE) and NIPO(NL). At the moment the PRV, PRH and NIPO are accepting these filings. The UKIPO and the OEPM will follow next week. At p...

Dear byte, First of all, ensure that user management is enabled in Production and in Demo. Filemanager --> Tools --> Preferences --> System preferences (General) (2x, when logged on as Administrator in Production and Demo) To be able to use the PMS interface you have to configure the client when log...

Dear kimmerle.a, All versions Adobe reader versions, except Adobe reader 6.0 and 10.0.x, should work. Please also check that in the settings of Adobe products (Adobe Acrobat Reader and/or Adobe Acrobat) the tickbox "Display PDF in browser" is ticked. If not then the EPO Online filing is no...