Search found 69 matches

by D. Van Haken
Mon Aug 08, 2011 5:36 pm
Forum: Server Manager
Topic: EOF V5 client / server with different time zones
Replies: 1
Views: 2058

Re: EOF V5 client / server with different time zones

Dear Kimmerle.a, at present it is not possible to set the time stamps in the EPO Online Filing client to be represented in the local time zone. The reference used both for storage and display of the time stamp is the server time. In any case the date and time of filing of an application are defined ...
by D. Van Haken
Thu Jul 14, 2011 4:14 pm
Forum: PCT
Topic: Update available enabling credit card payments via PCT e-Pay
Replies: 0
Views: 2627

Update available enabling credit card payments via PCT e-Pay

For V5SP3 only: Unfortunately it was still impossible to pay by credit card when filing PCTRO101 to the IB, the information on the email address to be used did not end up in the request as expected. We now have an update available which will fix this issue. It is only relevant for those users who: -...
by D. Van Haken
Thu Jul 07, 2011 5:36 pm
Forum: EP
Topic: Errors in fee when importing applications
Replies: 0
Views: 2030

Errors in fee when importing applications

After applying V5SP3, errors can occur when importing applications prepared in other systems when the xml related to the fees is incomplete. The system will not create or override the missing fee information with the values that would appear if one would formfill an application from scratch via the ...
by D. Van Haken
Mon Jun 27, 2011 11:01 am
Forum: Installation and maintenance
Topic: Required update if one did not install V5SP3
Replies: 1
Views: 2971

Re: Required update if one did not install V5SP3

The patch has been removed and will be replaced with a newer one (due to problems detected with restarting the services when installing this patch in certain windows systems (windows 7, windows server 2008, windows server 2003), for networked versions of the EPO online filing client only). The updat...
by D. Van Haken
Fri Jun 24, 2011 8:37 am
Forum: Installation and maintenance
Topic: Required update if one did not install V5SP3
Replies: 1
Views: 2971

Required update if one did not install V5SP3

Renewal of certificates and new CA for EPO online filing server - Reminder On Sunday 3rd July the certificates at the EPO online filing server will expire. They will be renewed and issued by a new CA. Therefore users of Online Filing who did not install V5SP3 must update their installation as soon a...
by D. Van Haken
Wed Jun 15, 2011 10:15 am
Forum: Installation and maintenance
Topic: V5SP3: LU now displaying older patch
Replies: 1
Views: 2007

Re: V5SP3: LU now displaying older patch

Dear Matt, The update should not be triggered when you have installed V5SP3, the certificates are already included in the installation. However, installing the patch is without risk and will remove the message from the LiveUpdate. In any case we'll update the LiveUpdate information in order not to t...
by D. Van Haken
Wed Jun 15, 2011 9:58 am
Forum: EP
Topic: SP3 Problem ?
Replies: 4
Views: 4799

Re: SP3 Problem ?

Omega, You are correct, some of the fees in EP1200 are not shown when importing an xml which has minimal fees information. A correction to this issue is fortunately implied in the update that we provided yesterday evening (14/6) to address an issue which occurs when using older templates (created pr...
by D. Van Haken
Tue Jun 14, 2011 12:59 pm
Forum: EP
Topic: SP3 Problem ?
Replies: 4
Views: 4799

Re: SP3 Problem ?

Omega, can you verify if the xml shows: fee-amounts-unlocked-by-user="no" ? It can be found in <ep-financial-data curr="EUR" fee-amounts-unlocked-by-user="no">. If the atribute fee-amounts-unlocked-by-user is missing then by default it is assumed to be "yes" (...
by D. Van Haken
Tue Jun 14, 2011 11:22 am
Forum: Installation and maintenance
Topic: Installing additional National Plug-ins
Replies: 3
Views: 3364

Re: Installing additional National Plug-ins

Matt,

sorry for the late reply.

Yes you are correct, all plugins will be installed but will only run when activated. One can switch them on and off at any time via the server manager.
by D. Van Haken
Wed Jun 08, 2011 6:15 pm
Forum: Installation and maintenance
Topic: No patch just fullfile update for V5SP3?
Replies: 6
Views: 4542

Re: No patch just fullfile update for V5SP3?

Dear Cary, Correct, you do not have to update the Thin Clients thanks to backwards compatibility when using soap (as most users do). The new TC does include a newer version of openssl, hence if not installed this will not be used when filing (but you won't suffer any loss of functionality). It also ...