Can't access ESPACENET in Window 10 with Chrome Browser

[infotree]

Just wondering if anyone else has this issue which just popped up in the last couple of days for me.

With my PC using Windows 10 (fully updated), and the latest version of the Chrome browser, and get this message when I attempt to access the ESPACENET site " Aw, Snap! something went wrong while displaying this webpage".

I have no issues accessing ESPACENET with my Chromebox, Chromebook, or Android tablet or my PC using the Microsoft browser.

I have send off feedback to the Chrome browser team, but no response.

Anyone else?

Todd (a perplexed canuk patent searcher)

[infotree]

solved, deactivated all extensions in chrome, then uninstalled and reinstalled Google Chrome Browser

[voiceofreason]

It is a Chrome bug at 125% zoom:

espacenet/topic4866.html

[dupontnaye@gmail.com]

Same problem in Windows 8 + Chrome. (Works fine in Internet Explorer and on Windows 7 machine.)

Have tried and failed to reset the zoom.

Have checked all Updates, Plugin and Flash settings etc.

Prefer not to have to reinstall Chrome etc. if possible (have already lost half a working day trying to solve the problem).

Any suggestions more than welcome.....

[dupontnaye@gmail.com]

Solved, after several attempts, using:

espacenet/topic4866.html

but with Reload icon and CTRL + 0 instead of the suggested keys - the finger gymnastics are easier to coordinate.

Thank you.

[EPO / Espacenet helpdesk]

Dear Todd,

May I kindly refer you to our discussion forum where we have posted the workaround for this issue on Friday 6 May 2016 at 04:07 pm until the bug has been fixed.

The bug has been reported to google chrome.

Kind regards,

Patent Information User Support Team

[nescudero]

Dear Todd,

May I kindly refer you to our discussion forum where we have posted the workaround for this issue on Friday 6 May 2016 at 04:07 pm until the bug has been fixed.

The bug has been reported to google chrome.

Kind regards,

Patent Information User Support Team

Any estimated time for a fix of this issue? Tried the workaround, but seems not to work on my Chrome under Win10.

Thanks.

[EPO / Espacenet helpdesk]

Dear Todd,

No, there is no time frame. It should work on all Chrome versions affected. If the zoom is 125% then it needs to be changed. Should you have the same issue with 110% and 100% the problem has a different nature.

Patent Information User Support Team

[dupontnaye@gmail.com]

Tab crashed feedback.

Repaired in Windows 8 using Reload and CTRL + 0.

Cannot repair in Windows 10....

[voiceofreason]

Try scroll mouse, ctrl-reload while scrolling. Worked for me.