download of documents

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dschmauss
Posts: 13
Joined: Thu Jan 03, 2019 1:31 pm

download of documents

Post by dschmauss » Fri Feb 22, 2019 11:17 am

Hello,

does anybody of you succeed in downloading a document in espacenet beta?

I wonder if it is a General bug or if it's only a Problem with my Computer? If I want to download a document in espacenet beta there's alway an error message, regardless of the browser I use (Firefox, Internet Explorer, edge).

Thanks for the answer!


Patent Information Marketing
Posts: 166
Joined: Fri Mar 03, 2017 1:16 pm

Re: download of documents

Post by Patent Information Marketing » Wed Feb 27, 2019 11:35 am

Dear user,

Unfortunately the download is not working at the moment. We are aware of the issue and we are working on a solution to fix it.

We apologise for the inconvenience.
Kind regards

Patent Information Marketing


EPO / Patent Information
Posts: 523
Joined: Wed Nov 12, 2014 3:36 pm

Re: download of documents

Post by EPO / Patent Information » Wed Jul 03, 2019 12:44 pm

Dear User,

The issue with downloading has now been fixed.
Kind regards,

The Patent Information User Support Team


Robert L Evans
Posts: 1
Joined: Mon Nov 25, 2019 3:37 pm

Re: download of documents

Post by Robert L Evans » Mon Nov 25, 2019 3:39 pm

Can someone please tell me how to download documents?


Patent Information Marketing
Posts: 166
Joined: Fri Mar 03, 2017 1:16 pm

Re: download of documents

Post by Patent Information Marketing » Wed Nov 27, 2019 12:41 pm

The downloadable content depends on which tab you selected in the document view.
You may download the pdf of the original document by clicking on the three dot menu in the upper right corner of the document view, when you select either Bibliographic data, Drawings or Original document tab.
Kind regards

Patent Information Marketing


ulgpatents
Posts: 1
Joined: Wed Jan 15, 2020 8:51 am

Re: download of documents

Post by ulgpatents » Wed Jan 15, 2020 8:55 am

Hi,
I am on the page of a patent document, I check the patent family, and then I wish to download another document from the family. Clicking on the number of a family member does not work. I cannot find a way to download a document from the family. In previous version, this was possible.
Thanks for your help.


Patent Information Marketing
Posts: 166
Joined: Fri Mar 03, 2017 1:16 pm

Re: download of documents

Post by Patent Information Marketing » Tue Jan 28, 2020 11:24 am

Hi there,

Further to the new release on 20 January, clicking on any of the members of the simple family will now open the bibliographic data view of the selected family member. As indicated previously for this topic, you can then download the original document by clicking on the three dots in the right upper part of the view and then on Download > Original document.
Kind regards

Patent Information Marketing


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