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download of documents

Posted: Fri Feb 22, 2019 11:17 am
by dschmauss
Hello,

does anybody of you succeed in downloading a document in espacenet beta?

I wonder if it is a General bug or if it's only a Problem with my Computer? If I want to download a document in espacenet beta there's alway an error message, regardless of the browser I use (Firefox, Internet Explorer, edge).

Thanks for the answer!

Re: download of documents

Posted: Wed Feb 27, 2019 11:35 am
by Patent Information Marketing
Dear user,

Unfortunately the download is not working at the moment. We are aware of the issue and we are working on a solution to fix it.

We apologise for the inconvenience.

Re: download of documents

Posted: Wed Jul 03, 2019 12:44 pm
by EPO / Patent Information
Dear User,

The issue with downloading has now been fixed.

Re: download of documents

Posted: Mon Nov 25, 2019 3:39 pm
by Robert L Evans
Can someone please tell me how to download documents?

Re: download of documents

Posted: Wed Nov 27, 2019 12:41 pm
by Patent Information Marketing
The downloadable content depends on which tab you selected in the document view.
You may download the pdf of the original document by clicking on the three dot menu in the upper right corner of the document view, when you select either Bibliographic data, Drawings or Original document tab.

Re: download of documents

Posted: Wed Jan 15, 2020 8:55 am
by ulgpatents
Hi,
I am on the page of a patent document, I check the patent family, and then I wish to download another document from the family. Clicking on the number of a family member does not work. I cannot find a way to download a document from the family. In previous version, this was possible.
Thanks for your help.

Re: download of documents

Posted: Tue Jan 28, 2020 11:24 am
by Patent Information Marketing
Hi there,

Further to the new release on 20 January, clicking on any of the members of the simple family will now open the bibliographic data view of the selected family member. As indicated previously for this topic, you can then download the original document by clicking on the three dots in the right upper part of the view and then on Download > Original document.