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Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Mon Mar 29, 2010 4:09 pm
by D. Van Haken
An update for the V5 EPO online filing client is now available.
Please check http://www.epoline.org to download and for further details.

It will improve the performance when reloading save drafts significantly. We are still investigating the services not restarting. A separate update will be provided to address this issue asap (and in the very near future).

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Thu Apr 08, 2010 9:41 pm
by MatthiasStolte
patentjens wrote:For less experienced users could you briefly comment on how to prepare an executable .vbs ┬┤script on the local machine?
I just installed a similar script, because restarting EPO_OLF-services randomly fails. My script starts all services named EPO_OLF_* and assumes that itself is executed on the machine hosting the EPO_OLF-services:

Code: Select all

Set objWMIService = GetObject("winmgmts:\\.\root\cimv2")
Set colServiceList = objWMIService.ExecQuery("Select * from Win32_Service")

SERVICENAME="EPO_OLF_"
For Each objItem in colServiceList
  if left(objItem.Name,len(SERVICENAME)) = SERVICENAME then
    If objItem.State = "Stopped" Then
      WScript.StdOut.WriteLine FormatDateTime(Now(), vbGeneralDate) _
        & " starting " & objItem.Name
      objItem.StartService()
      Wscript.Sleep 4000
    end if
  end if
Next
Store the script in a suitable place, eg. C:\Program files\start_EPO_OLF_services.vbs. To make sure that cscript.exe instead of wscript.exe is used and to enable logging, wrap the vbs-start into a cmd file, eg. start_EPO_OLF_services.cmd:

Code: Select all

cscript.exe /NoLogo "C:\Program files\start_EPO_OLF_services.vbs"
If you want a simple logging, add ">>" and the name of the log file:

Code: Select all

cscript.exe /NoLogo "C:\Program files\start_EPO_OLF_services.vbs" >> "C:\Program files\start_EPO_OLF_services.log"
Put this cmd script to a suitable place too, eg. C:\Program files\start_EPO_OLF_services.cmd.

Now terminate one or more EPO_OLF-services, run start_EPO_OLF_services.cmd manually to see that everything works fine.

Finally install a daily running task, executed between 03:15 and work start, eg. 05:00. The program to be executed is C:\Program files\start_EPO_OLF_services.cmd. Of course the task must be run as a user with sufficient privileges.

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Thu Apr 15, 2010 7:06 am
by ugehrig
Just can confirm that:
- the eOLF 5 services occasionally stop without known reasons at around 3 a.m. on Windows XP SP 3
- the vbs script by MatthiasStolte run as task offers a very good workaround. ThanQ.

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Tue Apr 20, 2010 10:46 am
by Ckral
confiming and contributing: still happens after the april 1st update (EP Patch 5017).

Also does not happen every day, so I can not support the 3am claim.

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Mon Apr 26, 2010 9:20 am
by Jemimus
I can confirm this also.
It seems that sometimes the Firebird SQL service will simply fail to stop correctly.
Then it just sits there, astuck in "stopping" sate, and won't come up again of course.

Image

Happened to us this morning, in fact it had hung for the past several days.

The OLGGuardian_ext.log had the following to say:
01-04-2010 03:00:19.186: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
02-04-2010 03:00:23.898: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
03-04-2010 03:00:26.460: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
10-04-2010 03:00:07.950: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
15-04-2010 03:01:05.082: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
20-04-2010 03:00:29.386: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
24-04-2010 03:00:58.546: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: An instance of the service is already running.
; Level: 1
25-04-2010 03:00:05.789: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: An instance of the service is already running.
; Level: 1
26-04-2010 03:00:07.369: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: An instance of the service is already running.
; Level: 1
2 Different errors, but it seems to be to both be the same problem; that the service gets stuck on shutdown at 3am.

I am thinking about creating a script that checks services status at, say, 4am, and if in state "stopping", then kills it forcefully and restarts it. Though this is probably not healthy for the database.


Is there a way to increase the logging level of the OLGGuardian_ext.log file? It currently says "level 1" , perhaps a more verbose output would give us a little more to work with.

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Mon Apr 26, 2010 9:30 am
by Jemimus
Ah I have found where to increase logging level:

Open OLFfm.conf and right at the top is an entry for the Debugmode.
I have set it to 3, not sure what that will give me yet ;)

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Thu Apr 29, 2010 1:57 pm
by ThomasR
Any news for the update which should fix the problem of services that dont automatically restart???

We are still experiencing this issue.

Thomas Rossier
Bugnion SA - Geneva

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Thu May 20, 2010 11:31 am
by mcowell
Applied service patch 5022 as supplied by epoline support via email. seems to have sorted 2 of our servers but the 3rd has had it re-occur once more in the last 2 weeks.

I have asked EPO support to confirm what the issue is and what the patch is meant to achieve.
If it's the official responce on this forum from the EPO that we should setup the regular task to restart the services, are they saying that they can't fix the problem period?

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Thu Jun 24, 2010 4:35 pm
by ThomasR
Dear Mr. Van Haken,

Is there a fix for the services?????? I do not see any feedback from you since your last message on 29 march...

Today its the documents that take ages to open.... :-(

Can we have some information about how things are going?...

Thank you very much in advance.

Thomas Rossier

Re: eOLF 5: services down, saved EP1001 drafts with pdf slow

Posted: Thu Jun 24, 2010 5:15 pm
by D. Van Haken
Dear mr. Rossier,

Please contact the User support (+31 70 340 4500 or email support@epo.org) so they can investigate what goes wrong and why. As mentioned in one of the above responces, they can provide you with a fix or workaround (it will monitor your services and restart if required).
If as you mention, the documents take ages to open then this requires further investigation as it has nothing to do with services not restarting.