eOLF 5: services down, saved EP1001 drafts with pdf slow
-
- Posts: 70
- Joined: Thu Jan 29, 2009 2:14 pm
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
An update for the V5 EPO online filing client is now available.
Please check http://www.epoline.org to download and for further details.
It will improve the performance when reloading save drafts significantly. We are still investigating the services not restarting. A separate update will be provided to address this issue asap (and in the very near future).
Please check http://www.epoline.org to download and for further details.
It will improve the performance when reloading save drafts significantly. We are still investigating the services not restarting. A separate update will be provided to address this issue asap (and in the very near future).
regards,
Dirk Van Haken
Product Manager Online Filing
EPO
Dirk Van Haken
Product Manager Online Filing
EPO
-
- Posts: 13
- Joined: Fri Jan 06, 2006 3:18 pm
- Location: Bielefeld (Germany)
- Contact:
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
I just installed a similar script, because restarting EPO_OLF-services randomly fails. My script starts all services named EPO_OLF_* and assumes that itself is executed on the machine hosting the EPO_OLF-services:patentjens wrote:For less experienced users could you briefly comment on how to prepare an executable .vbs ´script on the local machine?
Code: Select all
Set objWMIService = GetObject("winmgmts:\\.\root\cimv2")
Set colServiceList = objWMIService.ExecQuery("Select * from Win32_Service")
SERVICENAME="EPO_OLF_"
For Each objItem in colServiceList
if left(objItem.Name,len(SERVICENAME)) = SERVICENAME then
If objItem.State = "Stopped" Then
WScript.StdOut.WriteLine FormatDateTime(Now(), vbGeneralDate) _
& " starting " & objItem.Name
objItem.StartService()
Wscript.Sleep 4000
end if
end if
Next
Code: Select all
cscript.exe /NoLogo "C:\Program files\start_EPO_OLF_services.vbs"
Code: Select all
cscript.exe /NoLogo "C:\Program files\start_EPO_OLF_services.vbs" >> "C:\Program files\start_EPO_OLF_services.log"
Now terminate one or more EPO_OLF-services, run start_EPO_OLF_services.cmd manually to see that everything works fine.
Finally install a daily running task, executed between 03:15 and work start, eg. 05:00. The program to be executed is C:\Program files\start_EPO_OLF_services.cmd. Of course the task must be run as a user with sufficient privileges.
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
Just can confirm that:
- the eOLF 5 services occasionally stop without known reasons at around 3 a.m. on Windows XP SP 3
- the vbs script by MatthiasStolte run as task offers a very good workaround. ThanQ.
- the eOLF 5 services occasionally stop without known reasons at around 3 a.m. on Windows XP SP 3
- the vbs script by MatthiasStolte run as task offers a very good workaround. ThanQ.
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
confiming and contributing: still happens after the april 1st update (EP Patch 5017).
Also does not happen every day, so I can not support the 3am claim.
Also does not happen every day, so I can not support the 3am claim.
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
I can confirm this also.
It seems that sometimes the Firebird SQL service will simply fail to stop correctly.
Then it just sits there, astuck in "stopping" sate, and won't come up again of course.
Happened to us this morning, in fact it had hung for the past several days.
The OLGGuardian_ext.log had the following to say:
I am thinking about creating a script that checks services status at, say, 4am, and if in state "stopping", then kills it forcefully and restarts it. Though this is probably not healthy for the database.
Is there a way to increase the logging level of the OLGGuardian_ext.log file? It currently says "level 1" , perhaps a more verbose output would give us a little more to work with.
It seems that sometimes the Firebird SQL service will simply fail to stop correctly.
Then it just sits there, astuck in "stopping" sate, and won't come up again of course.
Happened to us this morning, in fact it had hung for the past several days.
The OLGGuardian_ext.log had the following to say:
2 Different errors, but it seems to be to both be the same problem; that the service gets stuck on shutdown at 3am.01-04-2010 03:00:19.186: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
02-04-2010 03:00:23.898: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
03-04-2010 03:00:26.460: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
10-04-2010 03:00:07.950: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
15-04-2010 03:01:05.082: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
20-04-2010 03:00:29.386: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: The service did not respond to the start or control request in a timely fashion.
; Level: 1
24-04-2010 03:00:58.546: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: An instance of the service is already running.
; Level: 1
25-04-2010 03:00:05.789: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: An instance of the service is already running.
; Level: 1
26-04-2010 03:00:07.369: Message: An error occured in StartService. ServiceName EPO_OLF_FMMNGR_Service. Message: Service starting: An instance of the service is already running.
; Level: 1
I am thinking about creating a script that checks services status at, say, 4am, and if in state "stopping", then kills it forcefully and restarts it. Though this is probably not healthy for the database.
Is there a way to increase the logging level of the OLGGuardian_ext.log file? It currently says "level 1" , perhaps a more verbose output would give us a little more to work with.
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
Ah I have found where to increase logging level:
Open OLFfm.conf and right at the top is an entry for the Debugmode.
I have set it to 3, not sure what that will give me yet
Open OLFfm.conf and right at the top is an entry for the Debugmode.
I have set it to 3, not sure what that will give me yet
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
Any news for the update which should fix the problem of services that dont automatically restart???
We are still experiencing this issue.
Thomas Rossier
Bugnion SA - Geneva
We are still experiencing this issue.
Thomas Rossier
Bugnion SA - Geneva
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
Applied service patch 5022 as supplied by epoline support via email. seems to have sorted 2 of our servers but the 3rd has had it re-occur once more in the last 2 weeks.
I have asked EPO support to confirm what the issue is and what the patch is meant to achieve.
If it's the official responce on this forum from the EPO that we should setup the regular task to restart the services, are they saying that they can't fix the problem period?
I have asked EPO support to confirm what the issue is and what the patch is meant to achieve.
If it's the official responce on this forum from the EPO that we should setup the regular task to restart the services, are they saying that they can't fix the problem period?
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
Dear Mr. Van Haken,
Is there a fix for the services?????? I do not see any feedback from you since your last message on 29 march...
Today its the documents that take ages to open....
Can we have some information about how things are going?...
Thank you very much in advance.
Thomas Rossier
Is there a fix for the services?????? I do not see any feedback from you since your last message on 29 march...
Today its the documents that take ages to open....
Can we have some information about how things are going?...
Thank you very much in advance.
Thomas Rossier
-
- Posts: 70
- Joined: Thu Jan 29, 2009 2:14 pm
Re: eOLF 5: services down, saved EP1001 drafts with pdf slow
Dear mr. Rossier,
Please contact the User support (+31 70 340 4500 or email support@epo.org) so they can investigate what goes wrong and why. As mentioned in one of the above responces, they can provide you with a fix or workaround (it will monitor your services and restart if required).
If as you mention, the documents take ages to open then this requires further investigation as it has nothing to do with services not restarting.
Please contact the User support (+31 70 340 4500 or email support@epo.org) so they can investigate what goes wrong and why. As mentioned in one of the above responces, they can provide you with a fix or workaround (it will monitor your services and restart if required).
If as you mention, the documents take ages to open then this requires further investigation as it has nothing to do with services not restarting.
regards,
Dirk Van Haken
Product Manager Online Filing
EPO
Dirk Van Haken
Product Manager Online Filing
EPO