Espacenet rejections: Possible Solutions/Workarounds

This is where you will find Espacenet relevant technical issues as well as the respective tips and workarounds
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EPO / Innovation Networks
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Joined: Wed Nov 12, 2014 3:36 pm

Espacenet rejections: Possible Solutions/Workarounds

Post by EPO / Innovation Networks » Fri Feb 03, 2017 10:52 am

We are currently testing the implementation of a Human Detection Logic (HDL) tool in Espacenet to counter automated processes. Once this tool is successfully in place, human users will benefit by being able to download more data than the current limit, download larger original documents and no longer have to enter a captcha code.
Our It have detected reasons for the issues some users have been experiencing at present:

• Try using the browsers Firefox or Chrome
• Set espacenet.com as trusted site if allowed or ask the IT department to do so
• Try reloading site with ctrl+F5
• Activate cookies
• Enable DOM Storage in Security settings (IT permission needed)

We apologise for the inconvenience.

Please do not hesitate to contact us if the issue is not solved with the above suggested solutions (patentinformation@epo.org). Then of course our IT will investigate the matter for you.
Kind regards,

The Innovation Networks Team


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