Getting response of SERVER.DomainAccess and request not working

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zax123
Posts: 3
Joined: Thu Aug 10, 2017 2:35 pm

Getting response of SERVER.DomainAccess and request not working

Post by zax123 » Thu Aug 10, 2017 2:42 pm

Hi guys,

I've been using the EPO OPS for a while now. In the past few months, I've been getting responses of:

Code: Select all

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<fault xmlns="http://ops.epo.org">
    <code>SERVER.DomainAccess</code>
    <message>The request could not be processed. Please try again later</message>
</fault>
That response was generated for this request:

Code: Select all

https://ops.epo.org/rest-services/published-data/publication/docdb/CA2452287/biblio
If I type the request into a browser directly, it works no problem. I am using a token'ed request with a POST from curl.

Here are the response headers:

Code: Select all

HTTP/1.1 500 Internal Server Error
Access-Control-Allow-Headers: Authorization
Access-Control-Allow-Methods: POST
Access-Control-Allow-Origin: *
Content-Language: en
Content-Type: application/xml
Date: Tue, 08 Aug 2017 03:00:02 GMT
Server: Apache
X-API: ops-v3.1
X-EPO-Client-IP: 198.161.183.187
X-EPO-Forwarded: [198.161.183.187]
X-IndividualQuotaPerHour-Used: 219
X-RegisteredPayingQuotaPerWeek-Used: 769400
X-Throttling-Control: idle (images=green:200, inpadoc=green:60, other=green:1000, retrieval=green:200, search=green:30)
X-Throttling-Control: idle (images=green:200, inpadoc=green:60, other=green:1000, retrieval=green:200, search=green:30)
Content-Length: 219
Connection: keep-alive
I do dozens of requests every evening and about half of them end up with this result.

Any help would be greatly appreciated, thanks!

Robert


zax123
Posts: 3
Joined: Thu Aug 10, 2017 2:35 pm

Re: Getting response of SERVER.DomainAccess and request not working

Post by zax123 » Fri Aug 11, 2017 7:29 pm

Does anyone have any idea what might be causing this?


OPS support
Posts: 797
Joined: Thu Feb 22, 2007 5:32 pm

Re: Getting response of SERVER.DomainAccess and request not working

Post by OPS support » Mon Aug 14, 2017 1:09 pm

Dear user,

The database is "refreshed" every night at 5 a.m. (Central European Time).
This could be the cause for the interruption of the service.

Kind regards,

OPS support


zax123
Posts: 3
Joined: Thu Aug 10, 2017 2:35 pm

Re: Getting response of SERVER.DomainAccess and request not working

Post by zax123 » Mon Aug 14, 2017 1:26 pm

Thanks! I've changed my routine to run 2 hours earlier. Let's see tonight if that fixes.

I appreciate you taking the time to respond.

Robert


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