Known issues and workarounds

[Patent Information Marketing]

• Please use an alternative browser if you encounter any problems with Internet Explorer

• Please reload the page by pressing Shift F5 if any interface elements are missing, in case this fails, close all browser windows and restart the browser

• With some screen resolutions and window sizes not all the information may always be visible. This problem occurs when you resize the screen significantly from one size to another.

• Non-patent literature without XP numbers cannot be transferred from the citation tab to the result list.

• Transferring XP citations to a result list for further inspection may fail when a citation is made not directly to the patent itself but to non-patent literature referring to it. When more than 10 XP NPL publications are cited in a patent, there is a limitation that prevents these from being transferred correctly to the result list.

• Please see the correct sorting of the applicants and inventors in the original document view (the sorting may be different in the result list and bibliographic tab)

• CPC assignments given by national offices may be incomplete i.e. either the symbol is missing or the country of assignment or both

• Edit the query in smart search in case the second proximity search constructed in advanced search is not synchronised with smart search

• Printing bibliographic data via the three dot menu will indicate the presence of CPC C-sets by showing the label, but will not print the C-sets