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Missing claims and description data on case

Posted: Wed Jan 06, 2021 2:03 pm
by Rcoup
I hope I post in the correct section this time, sorry if not.
I repost the same issue I had the last time but this time for another case: EP3251442.A1
Thanks for your matter.

My old post:
I'm using the API for retrieving fulltext, description, claims and images on specific case.
Usually everything work fine and every single data I'm looking for exist but in some cases it's missing the fulltext, description and claims data but the images data are available.

For instance, I'm looking information for a case at first with number EP3269175.A1 and if one of description or claims or images is empty I try with antoher publication number, in this case WO2016141560.A1. For both of those number images data are available but not description and claims with the API. It seems strange to me because the WO publication is in 2016.
Those informations are maybe not available yet? If yes, why? And if they are available, could you indicate to me where and how I can found them?

Re: Missing claims and description data on case

Posted: Mon Jan 11, 2021 5:02 pm
by EPO / OPS Support

That must be a loading problem, I opened a request to department in charge to load data asap

Vesna for OPS support