NB: If you receive "An error has occurred" message

This is where you will find Espacenet relevant technical issues as well as the respective tips and workarounds
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EPO / Espacenet helpdesk
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Joined: Fri Aug 08, 2003 8:04 am

NB: If you receive "An error has occurred" message

Post by EPO / Espacenet helpdesk » Thu Jun 16, 2016 12:19 pm

Dear users,

If you retrieve this message:
Error message.jpg
Error message.jpg (15.95 KiB) Viewed 2932 times



please be aware that a certain chain of events can lead to a corrupted Query History.
We have a fix for this issue which will be rolled out soon. In the meantime, please do the following steps :

1. Go to Espacenet
2. Paste the following into the URL bar while at the Espacenet website
javascript:(function() { $.cookie("QueryHistory",null,{path:"/",domain:".espacenet.com"})})()
You may have to re-add the javascript: with the colon in front if the browser removes it on pasting
3. Hit enter
4. Reload the page

If your browser does not allow pasting of JavaScript in the URL, you need to follow these steps:

1. Go to Espacenet
2. Press F12 to open the developer tools
3. Find the tab named console and click it
4. Locate the > prompt near the bottom
5. Paste
(function() { $.cookie("QueryHistory",null,{path:"/",domain:".espacenet.com"})})()
in and press enter
6. Reload the page

In Chrome it looks like this:
with Chrome.jpg
with Chrome.jpg (65.79 KiB) Viewed 2937 times

In Internet Explorer :
with IE.jpg
with IE.jpg (105.79 KiB) Viewed 2937 times
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