No response from the software to certain actions
Posted: Tue Dec 02, 2008 11:23 am
We have the online filing software installed and being used in a couple of PCs. The software in one of the PCs currently lets you prepare forms, sign them but when you click send nothing happens. It does not give an error message or proceed with sending. You only see the screen blink for a second or so as if the screen refreshs. Similarly when you try to delete the form nothing happens.
Until now we have tried, uninstalling the software and reinstalling it. The problem continued. We then formatted the PC and installed the software again to make a fresh start. The problem still continues.
The problem continues for different users logging on to the computer, even users with admin rights.
There is no problem in the other PCs we use the software on. Further we beleive there is no problem with the smart card or the reader since it is possible to access epoline FeePayment and WebregMT pages from the said PC.
PCs has Windows XP installed on it.
Any idea ???
Thanks in advance for replies.
Until now we have tried, uninstalling the software and reinstalling it. The problem continued. We then formatted the PC and installed the software again to make a fresh start. The problem still continues.
The problem continues for different users logging on to the computer, even users with admin rights.
There is no problem in the other PCs we use the software on. Further we beleive there is no problem with the smart card or the reader since it is possible to access epoline FeePayment and WebregMT pages from the said PC.
PCs has Windows XP installed on it.
Any idea ???
Thanks in advance for replies.