Problem with OPS INPADOC services and Espacenet (Family, legal events)

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EPO / OPS Support
Posts: 1156
Joined: Thu Feb 22, 2007 5:32 pm

Problem with OPS INPADOC services and Espacenet (Family, legal events)

Post by EPO / OPS Support » Wed Jun 09, 2021 7:02 pm

Dear users,

We are currently experiencing interruptions and at times restricted access in some OPS services due to very high amount of unauthorised automated processes running in Espacenet that have consequently influence on OPS INPADOC services and are therefore also obstructing traffic and access to data for all other OPS users.

Please remember that automated access of any kind or third party software is not allowed on Espacenet. All such queries have to be directed only via OPS and via registered OPS account. OPS is especially designed to cater for exactly that purpose and gives identical data via OPS INPADOC service as Espacenet Classic and New offer via Family and Legal events sections.

Thank you in advance for your understanding,

Vesna for OPS support


Almaza3445
Posts: 3
Joined: Sun Aug 29, 2021 3:05 pm

Re: Problem with OPS INPADOC services and Espacenet (Family, legal events)

Post by Almaza3445 » Wed Oct 27, 2021 4:04 am

Any updates on this problem? Has this been solved?


EPO / OPS Support
Posts: 1156
Joined: Thu Feb 22, 2007 5:32 pm

Re: Problem with OPS INPADOC services and Espacenet (Family, legal events)

Post by EPO / OPS Support » Wed Oct 27, 2021 10:36 am

Hi,

We made some minor changes in the last months and this did in fact improve situation considerably, according to what users are reporting back to us. But there will be even bigger improvement happening that should completely fix the availabilities on all levels.
Our office is well on the way to fulfil the promise of optimizing IT structure and all related processes in this year and we are absolutely holding on the planed schedule and meeting all set deadlines.

If you do notices issues, contact us directly to patentdata@epo.org. It can be that your issues are related to something else.

I hope this helps,

Vesna Vajsbaher for OPS service


davidson02
Posts: 2
Joined: Thu Nov 04, 2021 11:13 pm

Re: Problem with OPS INPADOC services and Espacenet (Family, legal events)

Post by davidson02 » Thu Nov 11, 2021 6:48 am

The customer support here is amazing.


Patent Information Marketing
Posts: 250
Joined: Fri Mar 03, 2017 1:16 pm

Re: Problem with OPS INPADOC services and Espacenet (Family, legal events)

Post by Patent Information Marketing » Tue Nov 30, 2021 7:13 am

You are welcome!
Kind regards

Patent Information Marketing


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