problems with espacenet

Tips and tricks on how to get the most out of Espacenet
Post Reply

Kagury
Posts: 1
Joined: Thu Dec 10, 2015 8:52 am

problems with espacenet

Post by Kagury » Thu Dec 10, 2015 8:59 am

Last few days site http://worldwide.espacenet.com seems to be a bit strange. For example, it is impossible to download original document or to see description in html-format.
Are there any problems with site? If yes, could you say, when it will be repaired?

Thank you in advance


EPO / Espacenet helpdesk
Site Admin
Posts: 327
Joined: Fri Aug 08, 2003 8:04 am

Re: problems with espacenet

Post by EPO / Espacenet helpdesk » Fri Dec 11, 2015 9:52 am

Good morning,

Can you please check that your cookies are enabled, you may need to clear your cache and cookies and restart your browser.

Should the problem persist please contact patentinformation@epo.org and mention your IP address in order that our IT experts can investigate further.

Kind regards,
Patent Information User Support
------------------------------------------------------
Patent Information User Support Coordination and Tools
------------------------------------------------------


Post Reply