Problems with the data usage API?
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- Posts: 23
- Joined: Mon Jun 24, 2013 10:21 am
Problems with the data usage API?
Hi there,
when we perform our integration tests against your data-usa API they fail, telling us the request is forbidden. We deliver a bearer token with the request, that response comes nevertheless.
When using the developer console you offer, we get a json-response that the service is currently not available.
So we think there is currently some issue ... ?
Kind Regards
-- Chris
when we perform our integration tests against your data-usa API they fail, telling us the request is forbidden. We deliver a bearer token with the request, that response comes nevertheless.
When using the developer console you offer, we get a json-response that the service is currently not available.
So we think there is currently some issue ... ?
Kind Regards
-- Chris
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- Posts: 1298
- Joined: Thu Feb 22, 2007 5:32 pm
Re: Problems with the data usage API?
Dear Chris,
We checked our services and can confirm that the data usage API is currently working as expected and the developer's portal is returning valid responses. Should you still have issues with the services, please provide us with more details to allow further analysis and investigation.
Kind regards,
OPS Support
We checked our services and can confirm that the data usage API is currently working as expected and the developer's portal is returning valid responses. Should you still have issues with the services, please provide us with more details to allow further analysis and investigation.
Kind regards,
OPS Support
Re: Problems with the data usage API?
Dear OPS Team,
since monday 29/06/2015 we have exactly the same issue with the data usage API. The days befor there was no problem and we could receive a valid request. Ther was no change at all on our side. Even our client using the interface complain this isssue. So please check again if there was some changes on your side!
Kind regards
Thomas Stiefvater
since monday 29/06/2015 we have exactly the same issue with the data usage API. The days befor there was no problem and we could receive a valid request. Ther was no change at all on our side. Even our client using the interface complain this isssue. So please check again if there was some changes on your side!
Kind regards
Thomas Stiefvater
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- Posts: 23
- Joined: Mon Jun 24, 2013 10:21 am
Re: Problems with the data usage API?
Hi there,
the problem is still valid. Here is how I try to request the statistics on the API console.
The message I recieve is
Here a link to the full image: http://imgur.com/hZzgL9M
Kind Regards
-- Chris
the problem is still valid. Here is how I try to request the statistics on the API console.
The message I recieve is
Code: Select all
HTTP/1.1 503 Service Unavailable
Content-Length: 139
Connection: keep-alive
Content-Type: application/json
{
"fault": {
"faultstring": "The Service is temporarily unavailable",
"detail": {
"errorcode": "messaging.adaptors.http.flow.ServiceUnavailable"
}
}
}
Here a link to the full image: http://imgur.com/hZzgL9M
Kind Regards
-- Chris
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- Posts: 1298
- Joined: Thu Feb 22, 2007 5:32 pm
Re: Problems with the data usage API?
Dear users,
The certificate has changed on 29.06.2015. We are investigating on our side if this could be the cause of the problem.
Please be so kind as to check at your end whether it is the expired certificate that is maybe blocking the traffic.
Kind regards,
OPS Support
The certificate has changed on 29.06.2015. We are investigating on our side if this could be the cause of the problem.
Please be so kind as to check at your end whether it is the expired certificate that is maybe blocking the traffic.
Kind regards,
OPS Support
Re: Problems with the data usage API?
Dear OPS Team,
after some days beeing able to access the "usage API" today 21.07.2015 the problem seems to return again. On our side I can not find any problem with a SSL certificate as we put only the https protocoll (port 443) into the request address. Everything else is done by the standard HTTP library package in ASP.NET or JAVA. So please analyse again the traffice on your side to find out the place where a blocking with "HTTP status" 404 can occure.
My request was:
The response from the OPS server is:
Kind regards
Thomas Stiefvater
after some days beeing able to access the "usage API" today 21.07.2015 the problem seems to return again. On our side I can not find any problem with a SSL certificate as we put only the https protocoll (port 443) into the request address. Everything else is done by the standard HTTP library package in ASP.NET or JAVA. So please analyse again the traffice on your side to find out the place where a blocking with "HTTP status" 404 can occure.
My request was:
Code: Select all
https://ops.epo.org/3.1/developers/me/stats/usage?timeRange=10/06/2015
Code: Select all
Tue Jul 21 11:04:28 CEST 2015:DEBUG:>> "GET /3.1/developers/me/stats/usage?timeRange=10/06/2015 HTTP/1.1[\r][\n]"
Tue Jul 21 11:04:28 CEST 2015:DEBUG:>> "Accept-Encoding: gzip,deflate[\r][\n]"
Tue Jul 21 11:04:28 CEST 2015:DEBUG:>> "Authorization: Bearer U0VWsq4F31KUx8Xw0K3UagzRp9rS[\r][\n]"
Tue Jul 21 11:04:28 CEST 2015:DEBUG:>> "Accept: application/json[\r][\n]"
Tue Jul 21 11:04:28 CEST 2015:DEBUG:>> "Host: ops.epo.org[\r][\n]"
Tue Jul 21 11:04:28 CEST 2015:DEBUG:>> "Connection: Keep-Alive[\r][\n]"
Tue Jul 21 11:04:28 CEST 2015:DEBUG:>> "User-Agent: Apache-HttpClient/4.1.1 (java 1.5)[\r][\n]"
Tue Jul 21 11:04:28 CEST 2015:DEBUG:>> "[\r][\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< "HTTP/1.1 404 Server Error[\r][\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< "Content-Type: application/json[\r][\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< "Content-Length: 75[\r][\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< "Connection: keep-alive[\r][\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< "[\r][\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< "{[\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< " "code": "Forbidden",[\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< " "message": "Forbidden",[\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< " "contexts": [][\n]"
Tue Jul 21 11:04:29 CEST 2015:DEBUG:<< "}"
Thomas Stiefvater
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- Posts: 1298
- Joined: Thu Feb 22, 2007 5:32 pm
Re: Problems with the data usage API?
Hi,
Thank you for informing us. We've already informed our IT and hopefully they will be able to fix it soon.
Regards,
OPS support
Thank you for informing us. We've already informed our IT and hopefully they will be able to fix it soon.
Regards,
OPS support
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- Posts: 1298
- Joined: Thu Feb 22, 2007 5:32 pm
Re: Problems with the data usage API?
Dear users,
Our technical team claims the issue is now solved. Please be so kind as to try again.
We apologise for the inconvenience.
Kind regards,
OPS Support
Our technical team claims the issue is now solved. Please be so kind as to try again.
We apologise for the inconvenience.
Kind regards,
OPS Support
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- Posts: 23
- Joined: Mon Jun 24, 2013 10:21 am
Re: Problems with the data usage API?
The issue is fixed for us now.
Thank you very much.
Thank you very much.