Saved items disappearing

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Sue Callam
Posts: 8
Joined: Tue Mar 24, 2009 1:53 pm

Saved items disappearing

Post by Sue Callam » Thu Feb 25, 2010 11:56 am

We have saved items that disappearing from EPOline. For example a user accessed EP(1200E2K) Entry into the European Phase form. This was saved - the user then went back into the save form and attached softcopies of amended claims. Next day when going to send the form for filing via EPOline the saved item had totally disappeared. I confirm that it was not deleted. The user then had to recreate the case again. Exactly the same problem happened to a different user when using EP(1200E2K). We have also had two other users who completed and saved EP(1038E) form. One of the users created seven separate 1038 forms all of which were saved - 4 of the forms totally disappeared from EPOline. Again I confirm that these are experienced users of EPOline who know how to Save the forms/templates used. Please can you help us to understand why Saved items are automatically disappearing from EPOline.


D. Van Haken
Posts: 70
Joined: Thu Jan 29, 2009 2:14 pm

Re: Saved items disappearing

Post by D. Van Haken » Thu Feb 25, 2010 1:59 pm

Dear Sue,

We have detected that in certain, not obvious to reproduce circumstances, a saved draft may be deleted automatically. As far as we have been able to investigate it should only (but not systematically) occur when reopening a saved draft for editing and not saving the draft. Applications which are not in the draft-state should not be affected (hence ready-to-sign, signed, sent).

We aim to remove this behaviour in the update scheduled by the 1st of April. For the time being the only work around is to recreate the filing should unintended deletion of the draft occur and avoid the scenario of reloading an existing draft, without saving it (Hence save the draft even if not modified).

Regards,

Dirk Van Haken
regards,

Dirk Van Haken
Product Manager Online Filing
EPO


Omega
Posts: 48
Joined: Wed May 31, 2006 12:09 pm

Re: Saved items disappearing

Post by Omega » Thu Mar 04, 2010 10:17 am

We already lost 2 drafts today. A sooner fix would be great because the combination of the slow PDFs and disappearing forms is annoying.


D. Van Haken
Posts: 70
Joined: Thu Jan 29, 2009 2:14 pm

Re: Saved items disappearing

Post by D. Van Haken » Thu Mar 04, 2010 11:27 am

Dear Omega,

We agree it is annoying. An intermediate update prior to the 1/4/2010 changes is however not realistic.
We aim to have the update available for download in week 12 (22nd of March or later but asap of course). However, this depends on succesful completion of the QA process. The latter is also the reason why an earlier update is not feasible.

Regards,

Dirk Van Haken
regards,

Dirk Van Haken
Product Manager Online Filing
EPO


D. Van Haken
Posts: 70
Joined: Thu Jan 29, 2009 2:14 pm

Re: Saved items disappearing

Post by D. Van Haken » Mon Mar 29, 2010 4:06 pm

An update for the V5 EPO online filing client is now available.
Please check http://www.epoline.org to download and for further details.

It fixes the issue concerning Saved Items disappearing.
regards,

Dirk Van Haken
Product Manager Online Filing
EPO


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