EPO - Discussion forums

Hi All

We have a problem when scanning documents and then importing into EOLF. We get an Annex F error message and apparently this is to do with the default A4 page size on the scanners.

After testing all our scanners using the same document we receive the Annex F error.

The list of model numbers for all our scanners is below:

Lanier LD075
Lanier LD160
Lanier LD175
NRG MP7500
HP 4345 MFP

There are 3 different brands of scanners using their default A4 scanning options, I would expect 1 or 2, but 3... Surely something is not right.

We are aware that we can set up a special scan size which could be selected, or, we could convert from Adobe to Adobe to get around this problem BUT we are reluctant to add another step into our filing process because we want things to be faster (who doesn't?) and we didn't experience this problem in Version 3.0 using the same scanners.

Has anyone else had this problem? Does anyone have any suggestions on how to get around this, without adding an extra step/thing for our users to remember?

All help will be gratefully received as this is currently stopping us from upgrading to version 4.0.

Many thanks

Kelly

There is a new version of the Amyuni PDF converter version 3.0.3 now online for download.
Run the setup.exe and in addition the configure.vbs file. Now re-convert the scanned PDF files
by printing to this new Amyuni version and that should produce an accepted annex F compliant version.



Martin Adu
installations

Hi Martin,

Thanks for your reply. This would still make our users perform an extra step when inserting a PDF file that has already been created, either by a client or user.. Have to say, it works fine when generating a new pdf to insert to EOLF, but, the majority of the time the users already have the electronic PDF document ready to insert. Therefore, the users have then got to recreate the PDF.. Why should they have too?

Why have they added this feature to V4 when it was perfectly fine with V3???

Look forward to your reply

Many thanks

Kelly Hill

[quote="Kelly Hill"]Hi Martin,
Why have they added this feature to V4 when it was perfectly fine with V3???
[/quote]

While we sometimes have problems with this, I'd like to comment that "perfectly fine" on your side does not mean it was fine at the EPO. You need to make sure that everyone files the same format, not just a PDF.
(WIth or without embedded font, encryption, Page-Size, Text-Contents or just scanned images etc.)