SOLVED: GLOBAL DOSSIER: Technical issues causing rejection messages

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EPO / Patent Information
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Joined: Wed Nov 12, 2014 3:36 pm

SOLVED: GLOBAL DOSSIER: Technical issues causing rejection messages

Post by EPO / Patent Information » Thu Feb 22, 2018 8:00 am

Dear Users,

We are pleased to inform you that this issue has now been solved.
Thank you for your patience and understanding.

Kind regards,
The Patent Information User Support Team
8.3.2018



We are unfortunately experiencing technical problems that are causing a rejection message when you try to access any GLOBAL DOSSIER saying e.g.

"Dieser Antrag wurde abgelehnt, weil die tägliche Gesamtquote für das xxx erreicht ist."
"This request has been rejected because total quote for xx of the WIPO is Exceeded"
"Cette requête a été rejetée car le quota total a été dépassé."

We are aware of this bug and our experts are doing their utmost to solve the problem.

:idea: In urgent cases you would need to contact the relevant National Patent Office directly.

As soon as we have received information that the problem is solved, we will update this post. If you subscribe to the Forum by clicking on Subscribe, you will receive an email notification of the update.

We apologise for any inconvenience caused by this.
Kind regards,

The Patent Information User Support Team


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