Strong slowdown with images related services

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allan_ahe
Posts: 3
Joined: Mon Jan 15, 2018 11:15 am

Strong slowdown with images related services

Post by allan_ahe » Tue Jun 29, 2021 9:52 am

Dear OPS Officer,

Since yesterday, we've been meeting a strong slowdown in using published images inquiry and retrieval services.

As our application implements the fair-use policy, it waits 1 minute when receiving the "overloaded" flag.

Currently, it means that each individual download last 1 minute to complete and our application receives always an "overloaded" flag after each download. That wasn't the case previous weeks, or such a situation didn't happen more than 24 hours.

Thanks for your support,

Allan


EPO / OPS Support
Posts: 1142
Joined: Thu Feb 22, 2007 5:32 pm

Re: Strong slowdown with images related services

Post by EPO / OPS Support » Tue Jun 29, 2021 10:10 am

HI,

We have issues in other OPS services, but we were not aware of image retrieval issues. We will have a look. Can you send me to patentdata@epo.org your user ID and few URL examples of calls you were making?

Regards,
Vesna for OPS support


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