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Strong slowdown with images related services

Posted: Tue Jun 29, 2021 9:52 am
by allan_ahe
Dear OPS Officer,

Since yesterday, we've been meeting a strong slowdown in using published images inquiry and retrieval services.

As our application implements the fair-use policy, it waits 1 minute when receiving the "overloaded" flag.

Currently, it means that each individual download last 1 minute to complete and our application receives always an "overloaded" flag after each download. That wasn't the case previous weeks, or such a situation didn't happen more than 24 hours.

Thanks for your support,

Allan

Re: Strong slowdown with images related services

Posted: Tue Jun 29, 2021 10:10 am
by EPO / OPS Support
HI,

We have issues in other OPS services, but we were not aware of image retrieval issues. We will have a look. Can you send me to patentdata@epo.org your user ID and few URL examples of calls you were making?

Regards,
Vesna for OPS support