Wrong claim starting page for US numbers

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EPO / OPS Support
Posts: 1087
Joined: Thu Feb 22, 2007 5:32 pm

Re: Wrong claim starting page for US numbers

Post by EPO / OPS Support » Mon Sep 07, 2020 9:22 am

Hi,
According to the team in charge we are still running a back-end process to correct certain cases. "US" is now running and we have processed 2001, 2002, 2003, 2004, and 2005. We do expect to have 2006, 2007 and 2008 ready by the end of 2020 and the rest will follow slowly in the backend, so gradually less and less documents will have that problem.

They also have your list which will be corrected in the next few days too

Regards,
Vesna


Romina Mossi
Posts: 14
Joined: Tue Dec 05, 2017 10:18 pm

Re: Wrong claim starting page for US numbers

Post by Romina Mossi » Mon Sep 07, 2020 9:31 am

Thank you for your answer!


EPO / OPS Support
Posts: 1087
Joined: Thu Feb 22, 2007 5:32 pm

Re: Wrong claim starting page for US numbers

Post by EPO / OPS Support » Wed Sep 09, 2020 8:09 am

Hi Romina,

Regarding your issue about the claims being wrongly indexed (starting at page 2) please note that we are still running a back-end process to correct those cases. "US" is now running and we have processed 2001, 2002, 2003, 2004, and 2005. We do expect to have 2006, 2007 and 2008 ready by the end of 2020 and the rest will follow slowly in the backend, so gradually less and less documents will have that problem.

Colleagues have your list and will try to fix that asap, independent of the what I wrote about back-end process running

Regards,
Vesna for OPS


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