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Re: Wrong claim starting page for US numbers

Posted: Mon Sep 07, 2020 9:22 am
by EPO / OPS Support
Hi,
According to the team in charge we are still running a back-end process to correct certain cases. "US" is now running and we have processed 2001, 2002, 2003, 2004, and 2005. We do expect to have 2006, 2007 and 2008 ready by the end of 2020 and the rest will follow slowly in the backend, so gradually less and less documents will have that problem.

They also have your list which will be corrected in the next few days too

Regards,
Vesna

Re: Wrong claim starting page for US numbers

Posted: Mon Sep 07, 2020 9:31 am
by Romina Mossi
Thank you for your answer!

Re: Wrong claim starting page for US numbers

Posted: Wed Sep 09, 2020 8:09 am
by EPO / OPS Support
Hi Romina,

Regarding your issue about the claims being wrongly indexed (starting at page 2) please note that we are still running a back-end process to correct those cases. "US" is now running and we have processed 2001, 2002, 2003, 2004, and 2005. We do expect to have 2006, 2007 and 2008 ready by the end of 2020 and the rest will follow slowly in the backend, so gradually less and less documents will have that problem.

Colleagues have your list and will try to fix that asap, independent of the what I wrote about back-end process running

Regards,
Vesna for OPS