Empty drawings for TW201721043A

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amotl
Posts: 2
Joined: Thu Oct 12, 2017 7:38 pm

Empty drawings for TW201721043A

Post by amotl » Thu Oct 12, 2017 7:56 pm

Dear OPS team,

first things first: Thank you for providing this great service to the community.

We just found a minor issue: When trying to retrieve drawings for the document TW201721043A, all eight images in TIFF or PDF format beginning from FullDocument page 19 seem to be blank. This does not mean anything but anyway we want to report this to you as it could mean there's a minor glitch also affecting other artifacts.

Please let me know whether there's another preferred way of reporting such minor issues. Thanks again for your efforts!

With kind regards,
Andreas.


EPO / OPS Support
Posts: 980
Joined: Thu Feb 22, 2007 5:32 pm

Re: Empty drawings for TW201721043A

Post by EPO / OPS Support » Fri Oct 13, 2017 10:33 am

Dear user,

Thank you for your feedback. We will look into this issue.

You may report any kind of data error to the Patent Data Services department

Kind regards
OPS Support


EPO / OPS Support
Posts: 980
Joined: Thu Feb 22, 2007 5:32 pm

Re: Empty drawings for TW201721043A

Post by EPO / OPS Support » Fri Oct 13, 2017 1:01 pm

Dear user,

Thank you again for reporting this. The document has now been reloaded into the database.

Kind regards
OPS Support


amotl
Posts: 2
Joined: Thu Oct 12, 2017 7:38 pm

Re: Empty drawings for TW201721043A

Post by amotl » Fri Oct 13, 2017 3:04 pm

Dear OPS team,

wow, that was quick. Thanks for the mitigation of the problem, we can confirm everything now works as expected for TW201721043A.

Have a good weekend,
Andreas.


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